Surgical Scheduling & Care Coordination Specialist

Pinehurst Surgical Clinic, PA; Pinehurst (NC); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Pinehurst Surgical Clinic, PA is seeking a Direct Hire Medical Coordinator to manage patient access, surgical scheduling, and insurance coordination in a multi-specialty clinic. You will verify eligibility, coordinate pre-op requirements, schedule procedures, and support the administrative workflow to enhance provider productivity and patient satisfaction while maintaining HIPAA compliance.

Strong communication, organizational skills, and proficiency with EMR systems are essential in this

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1–2 years experience in medical scheduling, registration, or referral coordination.
• Demonstrated knowledge of insurance processes, verification and authorization.
• Proficiency in EMR systems, patient portals, and office communication tools.
• Strong organizational skills with attention to detail and accuracy.
• Clear and professional verbal and written communication skills.

Responsibilities

• Answer incoming calls using approved scripting and route clinical inquiries per clinic policy.
• Escalate urgent requests immediately and return non-urgent calls within one business day.
• Register new patients and verify demographic and insurance information.
• Provide appointment instructions, directions, and pre-visit preparation guidance.
• Maintain accurate message documentation and communication with providers and staff.
• Verify insurance eligibility and benefits prior to scheduling.
• Assess referral requirements and contracted carrier participation.
• Complete pre-certifications and communicate with insurance carriers.
• Coordinate with financial counselors regarding patient financial responsibility.
• Ensure accurate documentation to support compliant billing practices.
• Schedule surgical procedures, diagnostic testing, and related appointments.
• Ensure completion of pre-operative documentation and required authorizations.
• Enter and track provider orders through completion.
• Monitor pending results and notify appropriate staff of delays.
• Provide coverage for the Surgical Coordinator as needed.
• Process incoming/outgoing faxes and maintain documentation logs.
• Manage provider schedule changes and communicate updates appropriately.
• Perform general administrative duties to support clinic efficiency.
• Support standardized workflows and departmental performance expectations.

Skills

Medical scheduling

Communication skills

HIPAA compliance

Organizational skills

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

EMR systems

Job description

Pinehurst Surgical Clinic, PA is seeking a Direct Hire Medical Coordinator to manage patient access, surgical scheduling, and insurance coordination in a multi-specialty clinic. You will verify eligibility, coordinate pre-op requirements, schedule procedures, and support the administrative workflow to enhance provider productivity and patient satisfaction while maintaining HIPAA compliance.

Strong communication, organizational skills, and proficiency with EMR systems are essential in this