Surgical Scheduler & Patient Experience Leader

Minivasive Pain & Orthopedics; Spring (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Minivasive Pain & Orthopedics is seeking a Surgical Coordinator to manage scheduling of surgical procedures and ensure a seamless patient experience. The role coordinates hospital procedures per provider orders, verifies authorizations, maintains accurate documentation in eCW, and delivers strong customer service while HIPAA-compliant.

Responsibilities include handling patient inquiries, coordinating transportation when needed, and collaborating with the verification department to obtain

Qualifications

• High School diploma or GED.
• At least 1 year of experience in a medical office scheduling setting.
• Travel between facilities as needed.

Responsibilities

• Schedule and coordinate surgical procedures according to provider instructions and diagnoses.
• Provide pre-operative instructions to patients and answer inquiries.
• Obtain and verify necessary authorizations before scheduling surgeries.
• Follow up on canceled or no-show appointments and reschedule as needed.
• Coordinate patient transportation for procedures when necessary.
• Submit information to verification department for pre-authorization.
• Maintain accurate patient records in the electronic medical system (eCW).
• Process prescriptions by fax or email to the appropriate pharmacy.
• Adhere to HIPAA guidelines and maintain patient confidentiality.

Skills

Organizational skills

Customer service

Attention to detail

Communication skills

Independent worker

Education

High School diploma or GED

1 year medical office scheduling experience

Tools

eCW

MS Office (Outlook, Word, Excel)

Job description

Minivasive Pain & Orthopedics is seeking a Surgical Coordinator to manage scheduling of surgical procedures and ensure a seamless patient experience. The role coordinates hospital procedures per provider orders, verifies authorizations, maintains accurate documentation in eCW, and delivers strong customer service while HIPAA-compliant.

Responsibilities include handling patient inquiries, coordinating transportation when needed, and collaborating with the verification department to obtain