Surgical Scheduler

Holyoke Medical Center, Inc.; Holyoke (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Low cost health insurance with no dedu

Dental and vision insurance

403(b) plan

Tuition reimbursement

Free onsite parking

Job summary

Holyoke Medical Center, Inc. is seeking an experienced Surgical Scheduler to coordinate and manage all scheduling functions and support staff with customer service and administrative tasks.

The role involves working with surgeons, OR staff, and other departments to ensure timely, accurate scheduling and patient care. The position requires a High School diploma or equivalent and at least two years in a physician's office or similar setting; bilingual medical interpreting and knowledge of

Qualifications

• High School Diploma, GED or Equivalent.
• Two years of experience in a physician's office or similar environment; Spanish/English medical interpreting preferred.
• Experience with third-party payers and ICD-10/HCPCS coding preferred.

Responsibilities

• Coordinate and manage surgical scheduling with accurate patient demographics and procedure bookings.
• Obtain insurance authorizations, referrals, and approvals for surgeries and pre-operative care.
• Collaborate with surgeons, OR staff, and primary care providers to ensure efficient patient care.
• Prepare and maintain surgical documentation including forms and pre-operative records.
• Educate patients on procedures, testing requirements, and follow-up care.
• Schedule diagnostic testing, lab work, and post-operative appointments.
• Provide check-in/check-out support and registration assistance as needed.
• Enter outpatient orders and manage electronic scheduling systems.
• Deliver excellent customer service by handling calls, inquiries, and messages.
• Support daily office operations and training, communicating needs to supervisors.

Skills

Medical terminology

Customer service

Scheduling

Multitasking

Education

High School Diploma or GED

Tools

ICD-10 coding

Electronic scheduling system

Job description

Note: The compensation range noted above represents the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.

Valley Health Systems, Inc., the parent company of Holyoke Medical Center, provides a broad range of physician services in offices conveniently located throughout Western Massachusetts. Holyoke Medical Center is an independent community hospital that has served the healthcare needs of the Pioneer Valley for over 125 years. We continue to grow and address the needs of our community through quality and patient-centered care.

Our Bariatric Practice is seeking an experienced Surgical Scheduler to coordinate and carry out all surgical scheduling functions and to support the office assistants by providing customer service and performing general administrative tasks as needed.

Overview of responsibilities include but are not limited to:

• Coordinate and manage surgical scheduling, ensuring accurate patient demographics, procedure bookings, and timely communication of schedule changes.
• Obtain insurance prior authorizations, referrals, and approvals required for surgeries, procedures, testing, and pre-operative care.
• Collaborate with surgeons, operating room staff, primary care providers, and other departments to ensure efficient patient care and resource availability.
• Prepare, distribute, and maintain surgical documentation, including admission forms, consent forms, History & Physical reports, and pre-operative records.
• Educate patients on surgical procedures, testing requirements, pre-operative instructions, and follow-up care.
• Schedule diagnostic testing, laboratory work, cardiac evaluations, procedures, and post-operative or follow-up appointments.
• Provide patient check-in and check-out support, including appointment scheduling, recall management, and registration assistance as needed.
• Accurately enter outpatient orders, maintain electronic scheduling systems, scan patient records, and manage medical documentation.
• Deliver excellent customer service by answering phones, responding to patient inquiries, managing voicemail messages, and directing calls appropriately.
• Support daily office operations by maintaining supplies and equipment, assisting with staff training, attending meetings, and communicating operational needs to supervisors.

Qualifications:

Education:

High School Diploma, GED or Equivalent

Experience:

Two years of experience in a physician's office or similar environment; experience in Spanish/English medical/health interpreting preferred; experience working with third party payers and working knowledge of ICD-10 and HCPC coding relative to surgery preferred

Special Aptitudes & Activities:

Excellent communication and interpersonal skills; typing, transcription and filing skills; ability to accurately follow verbal and written instructions; normal corrected hearing and vision; organization skills; attention to detail; computer skills; ability to handle multiple tasks; knowledge of medical terminology

Our competitive salary package is adjusted to align with a candidate's relevant experience and skills. We also offer:

• Low cost health insurance with no deductibles when using HMC services
• Dental and vision insurance
• Free disability and life insurance
• 403(b) plan
• Up to $8000 in degree/tuition reimbursement
• In-House Pharmacy
• Relaxation Room and Fitness Center
• Other voluntary benefits, such as LegalShield, Pet Insurance
• Free onsite parking