Nurse Navigator

Holyoke Medical Center; Amherst (MA); On-site; USD 46,000 - 73,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

403(b) Plan

Tuition Reimbursement

In-House Pharmacy

Relaxation Room

Fitness Center

LegalShield

Pet Insurance

Job summary

Holyoke Medical Center is seeking a Nurse Navigator to coordinate patient care before surgery, during recovery, and after discharge. You will work closely with providers, patients, and families to ensure timely, high-quality care in a collaborative Orthopedics & Sports Center setting.

The role requires an RN license in Massachusetts, a BSN preferred, and 3–5 years of clinical experience with strong communication and organizational skills. Competitive salary and benefits are offered.

Qualifications

• RN license in Massachusetts
• Bachelor's degree in Nursing preferred
• 3–5 years of clinical experience, case management preferred
• Strong written and verbal communication and interpersonal skills

Responsibilities

• Coordinate pre-procedure evaluations, testing, appointments, and clearances.
• Educate patients on procedures, treatment plans, and the continuum of care.
• Develop individualized care plans and identify potential risks or barriers.
• Serve as liaison among patients, families, providers, and care teams.
• Monitor adherence to care processes and treatment plans.
• Coordinate discharge planning and post-discharge services.

Skills

Communication skills

Interpersonal skills

Collaboration

Organizational skills

Education

Bachelor of Science in Nursing

Tools

Electronic Health Records

Job description

Holyoke Medical Center · Ortho & Sports Center

Nursing

Full Time , 40 , day shift , 8 hours, 730-5, flexibility

Posted 09/14/2026

Salary: $33.10 - $52.71 hourly

Note: The compensation range noted above represents the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.

Valley Health Systems, Inc., the parent company of Holyoke Medical Center, provides a broad range of physician services in offices conveniently located throughout Western Massachusetts. Holyoke Medical Center is an independent community hospital that has served the healthcare needs of the Pioneer Valley for over 125 years. We continue to grow and address the needs of our community through quality and patient-centered care.

Our Orthopedics & Sports Center Practice is seeking a Nurse Navigator to coordinate and oversee patient care before surgery, throughout the postoperative period, and after discharge by collaborating closely with providers, patients, and families to ensure timely, high-quality care.

Overview of responsibilities include but are not limited to:

• Provide comprehensive patient education regarding procedures, treatment plans, and the continuum of care.
• Coordinate pre-procedure evaluations, testing, appointments, and clearances to support timely care.
• Assess patient needs and develop individualized care plans, including identifying potential risks or barriers.
• Serve as a liaison among patients, families, providers, and multidisciplinary healthcare teams.
• Monitor compliance with established care processes, protocols, and treatment plans.
• Identify and communicate issues that may affect the timing or effectiveness of patient care.
• Develop educational resources and tools to promote patient engagement and self-management.
• Collect, analyze, and report patient outcomes and quality data to support continuous improvement.
• Coordinate discharge planning, follow-up care, and post-discharge services to promote safe transitions and reduce readmissions.
• Monitor patient and family satisfaction, participate in quality improvement initiatives, and support the development of care management policies, procedures, and electronic tools.

Qualifications: Education: Graduate of an accredited school of nursing, Bachelor’s degree preferred

Licenses/Registrations: Current RN license within the Commonwealth of Massachusetts

Experience: Three to five years of clinical related job experience, case management experience preferred

Special Aptitudes & Activities: Strong written and verbal communication and interpersonal skills, with the ability to collaborate effectively with patients, physicians, and office staff. Demonstrates solid knowledge of practice workflow, strong organizational and prioritization abilities, and excellent attention to detail while working independently.

Our competitive salary package is adjusted to align with a candidate's relevant experience and skills. We also offer:

• Low cost health insurance with no deductibles when using HMC services
• Dental and vision insurance
• Free disability and life insurance
• 403(b) plan
• Up to $8000 in degree/tuition reimbursement
• In-House Pharmacy
• Relaxation Room and Fitness Center
• Other voluntary benefits, such as LegalShield, Pet Insurance