Practice Manager

Holyoke-Medical-Center; Holyoke (MA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

403(b) plan

Tuition reimbursement

In-house pharmacy

Relaxation room

Fitness center

LegalShield

Pet Insurance

Job summary

Holyoke Medical Center in Holyoke, MA is seeking a Practice Manager to oversee the daily operations of the Orthopedic Surgeons' department and coordinate administrative functions for the orthopedic office.

Responsibilities include patient scheduling and registration, billing, customer service, and supporting physicians with general administrative tasks. Competitive salary with comprehensive benefits is offered.

Qualifications

• Minimum of 3-5 years of supervisory/management experience in healthcare.
• Broad knowledge of physician practice management and budget management.
• Experience working with third party payers and knowledge of billing processes.

Responsibilities

• Oversee daily administrative and clinical operations to ensure department efficiency and budget compliance.
• Manage staffing, schedules, payroll, onboarding, training, and credentialing.
• Participate in management and staff meetings and communicate operational issues.
• Provide excellent customer service by responding to calls and scheduling changes.
• Maintain accurate patient records, orders, referrals, and documentation.
• Support accurate billing processes including charge entry and deposits.
• Schedule appointments, diagnostics, and operating room time with precise calendars.
• Coordinate patient check-in/check-out and insurance verification.
• Provide professional leadership fostering teamwork and trust.
• Maintain inventory and budget management.

Skills

Communication

Interpersonal skills

Organizational skills

Computer skills

Typing

Transcription

Filing

Tools

Billing systems

Scheduling software

Job description

Holyoke Medical Center · Orthopedic Surgeons

Holyoke , MA

Management

Full Time , 40 , day shift

Posted 08/31/2026

Note: The compensation range noted above represents the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.

Valley Health Systems, Inc., the parent company of Holyoke Medical Center, provides a broad range of physician services in offices conveniently located throughout Western Massachusetts.

Holyoke Medical Center is an independent community hospital that has served the healthcare needs of the Pioneer Valley for over 125 years. We continue to grow and address the needs of our community through quality and patient-centered care.

Our O rthopedic Surgeons Practice is seeking a Practice Manager to o versee the daily operations of the orthopedic surgeons' department and coordinate all administrative functions for the orthopedic office. Responsibilities include patient scheduling and registration, billing, customer service, and providing general administrative support to physicians.

The overview of responsibilities includes but is not limited to:

• Oversee daily administrative and clinical operations to ensure efficient department performance and compliance with Medical Center policies and budget guidelines.
• Manage departmental staffing, including schedules, payroll records, onboarding, training, performance development, and credentialing.
• Participate in management meetings, staff meetings, in-service, and other departmental activities while communicating operational issues and supporting organizational goals.
• Provide excellent customer service by promptly responding to calls, addressing patient questions, assisting with patient needs, and communicating delays or scheduling changes.
• Maintain accurate patient records, charts, physician orders, referrals, recall systems, and other required documentation.
• Support accurate billing processes, including charge entry, payment collection, deposits, and coordination with insurance payors.
• Schedule patient appointments, diagnostic services, physician activities, meetings, and operating room time while maintaining accurate calendars and records.
• Coordinate patient check-in and check-out, including registration, demographic and insurance verification, referrals, payments, and follow-up scheduling.
• Provide professional, compassionate leadership by fostering open communication, teamwork, mutual trust, and respect among staff.
• Maintain adequate clinical and office supplies, monitor inventory, and support effective budget management

Qualifications:

Experience: Minimum of3-5 yearsof supervisory/management experience in healthcare. A broad knowledge of physician practice management and budget management. Experience working with third party payers and working knowledge ofbilling processes.

Special Aptitudes & Activities: Strong communication, interpersonal, organizational, computer, typing, transcription, and filing skills, with excellent attention to detail. Ability to accurately follow verbal and written instructions, manage multiple tasks effectively, and maintain accurate and organized work.

Our competitive salary package is adjusted to align with a candidate's relevant experience and skills. We also offer:

• Low cost health insurance with no deductibles when using HMC services
• Dental and vision insurance
• Free disability and life insurance
• 403(b) plan
• Up to $8000 in degree/tuition reimbursement
• In-House Pharmacy
• Relaxation Room and Fitness Center
• Other voluntary benefits, such as LegalShield, Pet Insurance