SURGICAL SCHEDULER

Cooper University Health Care; Camden (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in health care is seeking a skilled Surgical Scheduler to join their dynamic team. This role involves managing patient scheduling, providing exceptional customer service, and ensuring seamless communication between patients and clinical staff. The ideal candidate will thrive in a fast-paced environment, showcasing outstanding organizational skills and a commitment to patient satisfaction. With a focus on professional growth and a supportive work culture, this position offers a unique opportunity to contribute to a team dedicated to clinical excellence and patient care.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plans

Professional Development Opportunities

Qualifications

• 2-3 years experience in a medical or office setting.
• Typing speed of 35-45 WPM, with medical transcription required.

Responsibilities

• Schedule hospital outpatient services and manage patient appointments.
• Act as a liaison between patients and clinical staff for scheduling needs.
• Handle incoming calls and ensure accurate health care coverage.

Skills

Patient Scheduling

Telephone Etiquette

Customer Service

Medical Insurance Knowledge

Organizational Skills

Medical Transcription

Education

High School Diploma or Equivalent

Job description

Apply

About us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.

Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.

Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.

Support checkout at Gastroenterology's ambulatory office, scheduling patients for procedures after office visits.

Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.

Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.

Responsible for the integrity of pre-registration to include accurate health care coverage(s).

Escalate operational, provider, or patient complaints along with other critical matters to leadership.

Knowledge of medical insurance and billing processes.

Must work well in stressful situations and display a high degree of efficiency at all times.

Strong emphasis on customer service.
Experience Required

2-3 years in medical or office setting.

Outstanding organizational skills, typing 35-45 WPM, medical transcription required.

Education Requirements

High School Diploma or Equivalent required.

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