Surgical Scheduler - Jefferson Northeast

Thomas Jefferson University & Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Surgical Scheduler to enhance the patient experience by professionally scheduling surgeries and procedures. This role emphasizes courteous treatment and effective communication, ensuring all necessary patient information is collected and verified. The ideal candidate will thrive in a fast-paced environment, multitasking while providing exceptional service. Join a team dedicated to delivering a positive experience for all patients, where your contributions will directly impact patient care and satisfaction.

Qualifications

• Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

• Schedule inpatient/outpatient procedures and surgeries courteously.
• Collect and review patient insurance information and prior authorizations.
• Provide patients with necessary pre-operative instructions.

Skills

Excellent communication skills

Data processing and interpretation

Multitasking

Education

High School Diploma or equivalent

Job description

Job Details

The Surgical Scheduler enhances the patient/customer experience by courteously and professionally scheduling inpatient/outpatient procedures and/or surgeries. The Surgical Scheduler supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients.

Job Description

1. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
2. Collects and reviews patient insurance information, including obtaining prior authorizations (inpatient and outpatient) and referral information, ensuring all necessary approvals are in place prior to the scheduled surgical procedure.
3. Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
4. Provides patients with all necessary pre-operative instructions.
5. Adheres to HIPAA privacy and security requirements and ensures compliance with all applicable federal, state, and local regulatory standards.
6. Performs other duties as requested or assigned.

Skills and Qualifications:

• Excellent communication skills.
• Willingness to support a positive Jefferson Experience for all patients and visitors.
• Ability to process and interpret data.
• Ability to multitask while managing a time-sensitive workload.

Education and Experience:

• High School Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

9501 Roosevelt Boulevard, Philadelphia, Pennsylvania, United States of America