SURGICAL SCHEDULER

Cooper University Health Care; Mantua Township (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Surgical Scheduler to join their dedicated team. This role is crucial for ensuring efficient patient scheduling and communication between patients and clinical staff. The ideal candidate will possess strong organizational skills and a commitment to customer service, handling appointment changes and inquiries with professionalism. With a focus on career growth and development, this position offers a chance to thrive in a supportive environment that values innovation and excellence in healthcare delivery.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plans

Professional Development Opportunities

Qualifications

• 2-3 years experience in a medical or office setting.
• Strong organizational skills and proficiency in customer service.

Responsibilities

• Schedule outpatient services and manage appointment changes.
• Act as a liaison with patients and clinical staff.

Skills

Inpatient Scheduling

Customer Service

Professional Telephone Etiquette

Organizational Skills

Medical Insurance Knowledge

Education

High School Diploma or Equivalent

Job description

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About Us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our professionals are continuously discovering clinical innovations and providing access to advanced facilities, equipment, technologies, and research protocols. We offer competitive rates and comprehensive benefits, including health, dental, vision, life, disability, and retirement plans. We also promote professional development and career growth opportunities.

Job Description
Proficient in inpatient scheduling, professional telephone etiquette, and customer service to support CUH’s mission. Responsibilities include scheduling outpatient services, managing appointment changes and cancellations, and performing administrative duties. Act as a liaison with patients and clinical staff to communicate results and scheduling needs. Support scheduling at Gastroenterology’s ambulatory office, providing detailed information to patients, rescheduling procedures, and responding to inquiries. Handle incoming calls, check voicemails, and ensure accurate pre-registration and insurance coverage. Escalate issues to leadership as needed. Knowledge of medical insurance and billing is required. Must handle stressful situations efficiently with a focus on customer service.

Experience and Education Requirements
2-3 years in a medical or office setting. High School Diploma or Equivalent required. Typing speed of 35-45 WPM; medical transcription experience preferred. Strong organizational skills are necessary.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare