Surgical Oncology Access Manager

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 91,000 - 166,000; Full time

Job summary

University of California - San Diego Medical Centers seeks an Access Manager, Surgical Oncology to lead scheduling and access operations across breast health services. You will supervise staff, coach teams, and ensure adherence to workflows that support a positive patient experience.

You will collaborate with Oncology Access and Surgery Leadership to improve access metrics, work with physicians on scheduling workflows, and analyze operations to drive improvements while maintaining compassionate

Qualifications

• Nine or more years of related experience, or a Bachelor's degree in a related field plus five years of related experience.
• Demonstrated supervisory experience in healthcare operations or a related field.
• Strong problem-solving and analytical abilities for workflow optimization.

Responsibilities

• Oversee daily access operations for Surgical Oncology, ensuring efficient scheduling of new patient consults, clinic visits, and surgical cases.
• Provide direct supervision, coaching, and performance management to access and scheduling staff.
• Partner with the call center leader to ensure continuous communication regarding clinical operations that impact call center workflow.
• Proactively manage key access metrics, including third-next-available, no-show rates, room utilization, and appointment utilization, identifying trends and recommending improvements.
• Ensure appropriate utilization of appointment slots and manage overbooks to minimize patient impact.
• Plan, assign, and direct work; onboard, orient, and train new team members; and address performance issues as they arise.
• Implement and reinforce standardized workflows, protocols, and service expectations.
• Serve as a knowledgeable resource for outpatient scheduling requirements and procedures.
• Collaborate closely with physicians and clinical teams to improve patient access pathways.
• Conduct operational and financial analysis to support process improvement initiatives and recommend changes to enhance access and efficiency.
• Maintain a compassionate and supportive team culture that prioritizes patient-centered service and operational excellence.

Skills

Critical thinking

Customer service

Supervisory skills

Organizational skills

Interpersonal communication

Scheduling software

Scheduling applications

Computer literacy

Education

Bachelor's degree in a related area

Tools

Scheduling software

Excel

Job description

University of California - San Diego Medical Centers seeks an Access Manager, Surgical Oncology to lead scheduling and access operations across breast health services. You will supervise staff, coach teams, and ensure adherence to workflows that support a positive patient experience.

You will collaborate with Oncology Access and Surgery Leadership to improve access metrics, work with physicians on scheduling workflows, and analyze operations to drive improvements while maintaining compassionate