Surgical Oncology Access Lead — Scheduling & Ops

University of California San Diego; San Diego (CA); On-site; USD 85,000 - 166,000; Full time

Job summary

University of California San Diego Health is seeking an Access Manager, Surgical Oncology to lead daily access operations for breast health services and supervise scheduling staff. You will optimize patient access pathways and partner with clinical leaders to improve metrics.

The role emphasizes coaching staff, managing workflows, and driving patient-centered scheduling while collaborating with physicians and leadership to enhance efficiency. A healthcare operations background is essential.

Qualifications

• Nine (9) years of related experience, education/training, OR a Bachelor’s degree in a related area plus five (5) years of related experience/training, including two (2+) years in healthcare operations or a related field.
• Demonstrated critical thinking and innovative problem-solving skills, with the ability to quickly analyze problems and develop effective solutions.
• Strong customer service abilities with a commitment to stakeholders.
• Demonstrated supervisory and organizational skills to manage complex workflows and priorities.
• Effective interpersonal, time management, written and verbal communication skills.
• Proficiency with computer systems and scheduling applications.

Responsibilities

• Oversee daily access operations for Surgical Oncology, ensuring efficient scheduling of new patient consults, clinic visits, and surgical cases.
• Provide direct supervision, coaching, and performance management to access and scheduling staff.
• Partner with the call center leader to ensure continuous communication regarding clinical operations that impact call center workflow.
• Proactively manage key access metrics, including third-next-available, no-show rates, room utilization, and appointment utilization, identifying trends and recommending improvements.
• Ensure appropriate utilization of appointment slots and manage overbooks to minimize patient impact.
• Plan, assign, and direct work; onboard, orient, and train new team members; address performance issues as they arise.
• Implement and reinforce standardized workflows, protocols, and service expectations.
• Serve as a knowledgeable resource for outpatient scheduling requirements and procedures.
• Collaborate closely with physicians and clinical teams to improve patient access pathways.
• Conduct operational and financial analysis to support process improvement initiatives and recommend changes to enhance access and efficiency.
• Maintain a compassionate and supportive team culture that prioritizes patient-centered service and operational excellence.

Education

Bachelor’s degree in a related area

Tools

Excel

Scheduling software

Job description

University of California San Diego Health is seeking an Access Manager, Surgical Oncology to lead daily access operations for breast health services and supervise scheduling staff. You will optimize patient access pathways and partner with clinical leaders to improve metrics.

The role emphasizes coaching staff, managing workflows, and driving patient-centered scheduling while collaborating with physicians and leadership to enhance efficiency. A healthcare operations background is essential.