Surgical Oncology Access Leader

UC San Diego; San Diego (CA); On-site; USD 91,000 - 166,000; Full time

Job summary

UC San Diego's Surgical Oncology department seeks an Access Manager to lead patient scheduling across breast health services, supervise scheduling staff, and drive workflow standardization to improve accessibility. You will partner with Oncology Access and Surgery leadership, coach team members, and monitor metrics such as third-next-available, no-show rates, and room utilization to optimize capacity.

Nine years of related experience or a BA with five years in healthcare operations, plus strong

Qualifications

• Nine years of related experience or a BA with five years in a related area, including two+ years in healthcare operations.
• Demonstrated critical thinking and innovative problem-solving skills with the ability to analyze problems and apply effective solutions.
• Strong customer service abilities with a commitment to supporting internal and external stakeholders.
• Demonstrated supervisory and organizational skills to supervise staff and manage complex workflows and priorities.
• Effective interpersonal, time management, written, and verbal communication skills.
• Proficiency with computer systems and scheduling applications.

Responsibilities

• Oversee daily access operations for Surgical Oncology, ensuring efficient scheduling of new patient consults, clinic visits, and surgical cases.
• Provide direct supervision, coaching, and performance management to access and scheduling staff.
• Partner with the call center leader to ensure continuous communication regarding clinical operations that impact call center workflow.
• Proactively manage key access metrics, including third-next-available, no-show rates, room utilization, and appointment utilization.
• Ensure appropriate utilization of appointment slots and manage overbooks to minimize patient impact.
• Plan, assign, and direct work; onboard, orient, and train new team members; address performance issues as they arise.
• Implement and reinforce standardized workflows, protocols, and service expectations.
• Serve as a knowledgeable resource for outpatient scheduling requirements and procedures.
• Collaborate with physicians and clinical teams to improve patient access pathways.
• Conduct operational and financial analysis to support process improvement initiatives and recommend changes to enhance access and efficiency.
• Maintain a compassionate and supportive team culture that prioritizes patient-centered service and operational excellence.

Skills

Customer service

Supervisory skills

Interpersonal skills

Time management

Written & verbal communication

Education

Bachelor's degree in a related area

Tools

Scheduling software

Excel

Job description

UC San Diego's Surgical Oncology department seeks an Access Manager to lead patient scheduling across breast health services, supervise scheduling staff, and drive workflow standardization to improve accessibility. You will partner with Oncology Access and Surgery leadership, coach team members, and monitor metrics such as third-next-available, no-show rates, and room utilization to optimize capacity.

Nine years of related experience or a BA with five years in healthcare operations, plus strong