Surgical Coordinator, Plastic Surgery (Per Diem) (Masphee)

capecodhc; Massachusetts; On-site; USD 36,000 - 48,000; Full time

Job summary

Capecodhc is seeking a front desk medical office professional in Massachusetts to manage scheduling, patient check-in/out, and insurance verification. The role requires strong communication, customer service, and proficiency with EMR and MS Office.

The candidate should have healthcare office experience (or a Bachelor’s Degree) and be able to float to other MACC practices as needed while maintaining HIPAA and confidentiality standards.

Qualifications

• High school diploma or equivalent required or equivalent experience.
• Experience in a medical office setting with scheduling preferred.
• Demonstrated excellence in providing customer service.
• Strong communication and interpersonal skills are essential.
• Typing skills at 30 WPM preferred; familiarity with medical software helps.

Responsibilities

• Schedule surgical appointments for the practice.
• Obtain lab, X-ray, and EKG reports and forward to the appropriate facilities.
• Obtain surgical authorizations per insurance guidelines for financial clearance.
• Communicate with referring providers regarding scheduling and completion of surgeries.
• Check-in and check-out patients; verify insurance and demographics, collect co-pays, and schedule follow-ups.
• Answer phones promptly, direct calls, and document messages in the EMR.
• Float to front desk and other MACC practices as needed to cover workload.
• Maintain HIPAA compliance and protect patient confidentiality.
• Read, write, and communicate in English.

Skills

Communication skills

Customer service

Typing 30 WPM

Interpersonal skills

Office technology experience

Education

High school diploma or equivalent

Bachelor’s Degree

Tools

Electronic Medical Records (EMR)

MS Office

Job description

• Schedule surgical appointments for the practice
• Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities
• Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance
• Communicate with referring providers regarding scheduling and completion of surgeries
• Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes.
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Float to front desk for coverage when needed
• Ability to float to other MACC practices when required
• Perform other work-related duties and activities as assigned or requested
• Ability to read, write and communicate in English
• High school graduate or equivalent
• Experience in a medical office setting including scheduling of at least one (1) year experience or Bachelor’s Degree
• Demonstrated excellence in providing customer service
• Strong communication and interpersonal skills
• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred