Receptionist - Float

capecodhc; Massachusetts; On-site; USD 25,000 - 33,000; Full time

Job summary

capecodhc is seeking an experienced front desk administrator to greet patients, manage phone calls, and register new and existing patients in the EMR. You will verify demographics, insurance, collect co-pays, and prepare deposits.

The role requires scheduling, chart preparation, and coordination of referrals and tests. The position emphasizes HIPAA compliance, accurate documentation, and professional communication with staff and patients.

Qualifications

• Ability to read, write and communicate in English.
• High school graduate or equivalent.
• Strong communication and interpersonal skills.
• Proficiency with office technology and MS Office.
• Experience in an office setting with 1+ year preferred.
• Knowledge of insurance authorization/referral requirements preferred.
• Medical terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Responsibilities

• Greet patients and acknowledge their presence in the waiting room.
• Answer the phone promptly, direct calls, and take messages in EMR.
• Check-in/register patients, verify demographics, insurance, collect co-pays, and prepare deposits.
• Provide paperwork, photocopy insurance cards and photo ID.
• Schedule and reschedule appointments per protocols.
• Maintain physician schedules and prepare following day charts.
• Edit schedules for time off or meetings.
• Process cancellations and no-shows; notify clinicians of changes.
• Open and distribute mail to staff and physicians.
• Coordinate follow-up appointments and referrals; order lab/radiology as needed.
• Prepare forms such as requisitions or referral forms.
• Maintain patient records including scanning documents in EMR.
• Refer billing inquiries to billing office.
• Provide records to outside agencies under guidelines.
• Maintain HIPAA confidentiality.
• Communicate effectively with staff, patients and visitors.
• Float to other MACC practices when required.
• Perform other duties as assigned.

Skills

Communication

Interpersonal

Office software

MS Office

EMR/Electronic Medical Records

Typing 30 WPM

Insurance knowledge

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

MS Office

Job description

Responsibilities

• Greets and promptly acknowledges patients’ presence in the waiting room
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
• Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
• Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
• Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
• Processes cancellations and no show appointments, and notifies clinician of change in schedule
• Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
• Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
• Prepare associated forms such as requisitions or referral forms with review of any prep required
• Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
• Refer patients with billing inquiries and/or payment questions to the billing office
• Print and/or provide medical records information to outside agencies and physicians under established guidelines
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
• Attends departmental meetings
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
• Ability to float to other MACC practices when required
• Perform other work related duties and activities as assigned or requested

Requirements

• Ability to read, write and communicate in English
• High school graduate or equivalent
• Strong communication and interpersonal skills
• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Experience in an office setting with at least 1 year experience preferred
• Knowledge of various insurance authorization/referral requirements preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred