Scheduling Access Specialist, Plastic Surgery (Mashpee)

capecodhc; Massachusetts; On-site; USD 36,000 - 54,000; Full time

Job summary

Cape Cod Healthcare seeks a patient access specialist to manage appointments and maintain efficient front office operations at our Massachusetts facilities.

The role involves EMR scheduling, phone duties, and coordination with medical staff to ensure timely access to care. Strong customer service, communication, and HIPAA awareness are essential.

Qualifications

• High school graduate or equivalent.
• At least one year of experience with medical scheduling.
• Experience with EMR and MS Office preferred.
• Demonstrated excellence in customer service.
• Strong communication and interpersonal skills.
• Medical terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Responsibilities

• Schedule patient appointments and consult requests in EMR according to protocols.
• Answer phones promptly and route messages accurately.
• Maintain efficient flow of daily front office operations.
• Reschedule, cancel and notify clinicians of changes.
• Protect patient confidentiality per HIPAA regulations.
• Float to other MACC practices as needed.
• Provide receptionist/EMR support as required.
• Communicate unresolved issues to management for timely intervention.

Skills

Customer service

Communication

Interpersonal skills

Flexibility

Typing 30 WPM

Scheduling

Education

High school diploma or equivalent

Tools

EMR systems

MS Office

Job description

• Primary contact for patient access for patients and other departments.

• Maintains provider schedules to achieve productivity targets, patient access and provider flow.

• Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.

• Manages the schedule during transition to new models of care when applicable.

• Monitors physician's panel and contacts patients who are past due for appointments.

• Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.

• Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.

• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record

• Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information

• Reschedules patient appointments and extends patient schedules as necessary

• Processes cancellations and no show appointments, and notifies clinician of change in schedule.

• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule

• Maintains efficient flow of daily patient schedule and front office operations

• Mail out new patient package when applicable

• Confirms appointments within 24 hours

• Liaison for existing and future patients seeking new and follow-up care appointments

• Performs tasks as a receptionist and EMR Specialist as needed

• Timely communication of unresolved issues to manager or designee to facilitate timely interventions

• Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit

• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests

• Maintains confidentiality regarding patient information in accordance to HIPAA regulations

• Ability to float to other MACC practices when required

• Perform other work related duties and activities as assigned or requested

• Ability to read, write and communicate in English

• High school graduate or equivalent

• At least one (1) year of experience with medical scheduling preferred

• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred

• Demonstrated excellence in providing customer service

• Strong communication and interpersonal skills

• Medical terminology knowledge preferred

• Typing skills at 30 WPM preferred