Receptionist, Orthopedics (Falmouth)

capecodhc; Massachusetts; On-site; USD 38,000 - 48,000; Full time

Job summary

Cape Cod Healthcare seeks a patient access coordinator to manage provider schedules and ensure smooth patient flow. You will be the primary receptionist and EMR Specialist, handling calls, scheduling, and appointment reminders.

The role requires strong communication, HIPAA awareness, and familiarity with EMR and MS Office. Flexibility to float to other MACC practices may be needed.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience with medical scheduling preferred.
• At least 1 year experience with current office technology, proficient with EMR/MS Office preferred.
• Demonstrated excellence in providing customer service.
• Strong communication and interpersonal skills.
• Medical terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Responsibilities

• Primary contact for patient access for patients and other departments.
• Maintains provider schedules to achieve productivity targets and patient flow.
• Attends monthly team meetings to guide patient access and scheduling.
• Monitors the schedule during transitions to new care models.
• Handles scheduling, rescheduling and cancellations in the EMR.
• Answers phones promptly, directs calls and leaves messages accurately in EMR.

Skills

Customer service

Communication

Interpersonal skills

HIPAA compliance

Typing 30 WPM

Education

High school diploma

Tools

Electronic Medical Records (EMR)

MS Office

Job description

1. Primary contact for patient access for patients and other departments.
2. Maintains provider schedules to achieve productivity targets, patient access and provider flow.
3. Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
4. Manages the schedule during transition to new models of care when applicable.
5. Monitors physician’s panel and contacts patients who are past due for appointments.
6. Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
7. Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
8. Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
9. Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
10. Reschedules patient appointments and extends patient schedules as necessary
11. Processes cancellations and no show appointments, and notifies clinician of change in schedule.
12. Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
13. Maintains efficient flow of daily patient schedule and front office operations
14. Mail out new patient package when applicable
15. Confirms appointments within 24 hours
16. Liaison for existing and future patients seeking new and follow-up care appointments
17. Performs tasks as a receptionist and EMR Specialist as needed
18. Timely communication of unresolved issues to manager or designee to facilitate timely interventions
19. Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
20. Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
21. Maintains confidentiality regarding patient information in accordance to HIPAA regulations
22. Ability to float to other MACC practices when required
23. Perform other work related duties and activities as assigned or requested

• Ability to read, write and communicate in English
• High school graduate or equivalent

• At least one (1) year of experience with medical scheduling preferred
• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Demonstrated excellence in providing customer service
• Strong communication and interpersonal skills
• Medical terminology knowledge preferred
• Typing skills at 30 WPM preferred