Surgical Coordinator, Orthopedics (Falmouth)

capecodhc; Massachusetts; On-site; USD 36,000 - 48,000; Full time

Job summary

capecodhc seeks an organized medical office receptionist to manage front desk operations, scheduling, and patient check-in/out in a busy practice.

The role emphasizes accurate data entry, insurance verification, and professional communication with patients and providers, with strong customer service and HIPAA compliance as core requirements.

Qualifications

• Experience in a medical office setting including scheduling of at least one year.
• Demonstrated excellence in providing customer service.
• Strong communication and interpersonal skills.
• Typing skills at 30 WPM preferred.
• HIPAA guidelines knowledge preferred.

Responsibilities

• Schedule surgical appointments for the practice.
• Obtain lab, X-ray, and EKG reports and fax to facilities.
• Obtain surgical authorizations per insurance guidelines.
• Communicate with referring providers about scheduling and completion of surgeries.
• Check-in/check-out patients; verify insurance and demographic info, collect co-pays, schedule follow-ups.
• Answer phones promptly and route messages in the EMR.

Skills

Customer service

Communication

Typing 30 WPM

Education

High school diploma or equivalent

Bachelor’s Degree

Tools

Electronic Medical Records

MS Office

Job description

• Schedule surgical appointments for the practice
• Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities
• Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance
• Communicate with referring providers regarding scheduling and completion of surgeries
• Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes.
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Float to front desk for coverage when needed
• Ability to float to other MACC practices when required
• Perform other work-related duties and activities as assigned or requested

• Ability to read, write and communicate in English
• High school graduate or equivalent
• Experience in a medical office setting including scheduling of at least one (1) year experience or Bachelor’s Degree
• Demonstrated excellence in providing customer service
• Strong communication and interpersonal skills
• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred