Receptionist, Plastic Surgery (Mashpee)

capecodhc; Massachusetts; On-site; USD 22,000 - 30,000; Full time

Job summary

capecodhc is seeking a friendly Medical Office Administrator to greet patients, answer calls, and register new and returning patients in the EMR. You will verify demographics, collect co-pays, and prepare deposits for courier pickup.

You will schedule and adjust appointments, maintain daily physician schedules, handle referrals and tests, and file records while upholding HIPAA confidentiality. The role requires strong communication, basic typing skills, and proficiency with MS Office and

Qualifications

• Excellent verbal and written communication in English.
• 1 year of office experience preferred.
• Knowledge of medical terminology preferred.
• Typing speed 30 WPM preferred.
• HIPAA confidentiality and patient privacy awareness required.

Responsibilities

• Greet and acknowledge patients in the waiting room.
• Answer phones promptly and route calls.
• Check-in/register patients in EMR, verify demographics and insurance, collect co-pays, and prepare deposits.
• Schedule and reschedule appointments and consult requests in EMR per protocols.
• Maintain physician schedules and prepare charts for next day.
• Handle cancellations and notify clinicians of changes.
• Prepare and distribute forms such as requisitions or referrals.
• Maintain patient records and ensure HIPAA compliance.

Skills

Strong communication

Interpersonal skills

Office technology

Office experience

Typing 30 WPM

Education

High school diploma

Tools

MS Office

Electronic Medical Records

Insurance knowledge

Job description

1. Greets and promptly acknowledges patients' presence in the waiting room
2. Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
3. Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
4. Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
5. Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
6. Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
7. Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
8. Processes cancellations and no show appointments, and notifies clinician of change in schedule
9. Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
10. Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
11. Prepare associated forms such as requisitions or referral forms with review of any prep required
12. Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
13. Refer patients with billing inquiries and/or payment questions to the billing office
14. Print and/or provide medical records information to outside agencies and physicians under established guidelines
15. Maintains confidentiality regarding patient information in accordance to HIPAA regulations
16. Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
17. Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
18. Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
19. Attends departmental meetings
20. Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
21. Ability to float to other MACC practices when required
22. Perform other work related duties and activities as assigned or requested

• Ability to read, write and communicate in English
• High school graduate or equivalent related work experience to the position
• Strong communication and interpersonal skills
• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Experience in an office setting with at least 1 year experience preferred
• Knowledge of various insurance authorization/referral requirements preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred