Scheduling Access Specialist, Plastic Surgery (Mashpee)

Cape Cod Healthcare; Mashpee (MA); On-site; USD 31,395 - 36,837; Part time

Job summary

Cape Cod Healthcare is seeking a dedicated individual to provide patient scheduling services in Mashpee, Massachusetts. The role requires managing provider schedules and ensuring a smooth patient experience in accordance with departmental procedures.

The ideal candidate will possess excellent communication skills, a high school diploma or equivalent, and preferably experience in medical scheduling and office technology. Strong customer service skills are essential for the success of this role.

Qualifications

• Ability to read, write and communicate in English.
• At least one year of experience with medical scheduling preferred.
• At least one year experience with current office technology preferred.

Responsibilities

• Provide patient scheduling services in compliance with departmental procedures.
• Manage provider schedules to achieve productivity and patient access.
• Communicate effectively with patients and other departments.

Skills

Customer service excellence

Communication skills

Medical terminology knowledge

Typing skills at 30 WPM

Education

High school graduate or equivalent

Tools

Electronic Medical/Health Records

MS Office

Job description

Purpose of Position

To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.

Description

• Primary contact for patient access for patients and other departments.
• Maintains provider schedules to achieve productivity targets, patient access and provider flow.
• Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
• Manages the schedule during transition to new models of care when applicable.
• Monitors physician’s panel and contacts patients who are past due for appointments.
• Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
• Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
• Reschedules patient appointments and extends patient schedules as necessary
• Processes cancellations and no show appointments, and notifies clinician of change in schedule.
• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
• Maintains efficient flow of daily patient schedule and front office operations
• Mail out new patient package when applicable
• Confirms appointments within 24 hours
• Liaison for existing and future patients seeking new and follow-up care appointments
• Performs tasks as a receptionist and EMR Specialist as needed
• Timely communication of unresolved issues to manager or designee to facilitate timely interventions
• Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Ability to float to other MACC practices when required
• Perform other work related duties and activities as assigned or requested

Qualifications

• Ability to read, write and communicate in English
• High school graduate or equivalent
• At least one (1) year of experience with medical scheduling preferred
• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Demonstrated excellence in providing customer service
• Strong communication and interpersonal skills
• Medical terminology knowledge preferred
• Typing skills at 30 WPM preferred

Schedule Details: 40 hours per week, Monday-Friday, No Weekends & No Holidays

Organization: Medical Affiliates of Cape Cod

Primary Location: Massachusetts-Mashpee

Department: MAC-General

Annual/Hourly: Hourly

Hiring Pay Range: 22.79 - 26.74