Surgical Coordinator

sturdymemorial; Attleboro (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

Sturdy Memorial in Attleboro, MA is seeking a Surgical Coordinator to serve as liaison between patients, surgeons, clinical staff, and hospital departments. You will manage scheduling and preoperative processes, obtain authorizations, referrals, and coordinate testing while ensuring timely, accurate care.

You will promote a positive patient experience, optimize scheduling efficiency, support physician productivity, and ensure compliance with regulatory requirements.

Qualifications

• Minimum of 3-5 years in a medical office, surgical practice, ambulatory care, or similar healthcare setting.
• Strong verbal and written communication with patients, providers, staff, and external partners.
• Knowledge of insurance verification, referrals, prior authorizations, and scheduling processes.
• Ability to manage multiple priorities with high accuracy and organization.
• Ability to work with surgeons, schedulers, primary care providers, and multidisciplinary teams.
• Customer service and interpersonal skills to support patients.
• Maintain confidentiality and handle sensitive information professionally.
• Coordinate complex processes and resolve scheduling barriers.
• Work independently while managing competing priorities in a fast-paced environment.

Responsibilities

• Coordinate and schedule surgical procedures per physician, patient, OR, and organizational requirements.
• Communicate preoperative, operative, and postoperative information to patients and families.
• Collaborate with OR and procedural areas to align schedules.
• Manage physician block time utilization with the OR.
• Verify insurance coverage and benefits for scheduled services.
• Facilitate required prior authorizations and referrals.
• Assist with administrative tasks related to appeals, peer-to-peer reviews, and authorizations.
• Apply surgical scheduling protocols and requirements.
• Obtain medical records, imaging, tests, and clinical documentation for planning and anesthesia.
• Determine required preoperative testing and clearances.
• Assist patients with arranging clearance and optimization appointments.
• Arrange preoperative imaging, labs, and diagnostic services as needed.
• Monitor completion of preoperative requirements and follow up on outstanding items.
• Identify barriers and escalate as needed.
• Coordinate communication among patients, physicians, staff, OR, anesthesia, and other departments.
• Maintain accurate surgical scheduling and patient information in EMR systems.
• Process changes, cancellations, and rescheduling of procedures.
• Schedule postoperative appointments and ensure follow-up is arranged.

Skills

Communication

Insurance verification

Prior authorizations

Scheduling

Multitasking

Confidentiality

Customer service

Team collaboration

Microsoft Office

EMR/EHR

Education

High school diploma

Associate degree in Healthcare Administration

Tools

EMR/EHR

Scheduling software

Practice management systems

Microsoft Office

Job description

Scheduled Weekly Hours: 40 - Monday - Friday (7:30am - 4pm)

The Surgical Coordinator serves as a critical liaison between patients, surgeons, clinical staff, and hospital departments to ensure the timely, accurate, and efficient coordination of surgical services. This position manages all aspects of the surgical scheduling and preoperative process, including scheduling procedures, obtaining authorizations and referrals, coordinating required testing and medical clearances, and facilitating communication among all parties involved in the patient's surgical journey. The Surgical Coordinator plays a key role in promoting a positive patient experience, optimizing surgical scheduling efficiency, supporting physician productivity, and ensuring compliance with organizational, payer, and regulatory requirements. Reports to: Service Line Manager or Practice Manager

Education/Training

• High school graduate or equivalent required
• Associate degree in Healthcare Administration, Business Administration, or a related field preferred.

Licenses/Certification

• N/A

Required Qualifications and Skills

• Minimum of 3-5 years of experience in a medical office, surgical practice, specialty clinic, ambulatory care setting, or other healthcare environment.
• Strong verbal and written communication skills, with the ability to communicate professionally and effectively with patients, providers, staff, and external partners.
• Knowledge of insurance verification, referrals, prior authorizations, and healthcare scheduling processes.
• Demonstrated ability to manage multiple priorities while maintaining a high degree of accuracy, organization, and attention to detail.
• Ability to work collaboratively with surgeons, hospital surgical schedulers, primary care providers, and multidisciplinary healthcare teams.
• Strong customer service and interpersonal skills, with the ability to build positive working relationships and provide a high level of patient support.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information in a professional manner.
• Proficiency in coordinating complex processes, problem-solving scheduling barriers, and ensuring timely completion of required tasks.
• Ability to work independently while effectively managing competing priorities in a fast-paced healthcare environment.

Preferred Qualifications and Skills

• Previous experience in surgical scheduling, procedural scheduling, or a surgical specialty practice preferred.
• Knowledge of medical terminology, surgical procedures, and physician practice operations.
• Experience working with electronic medical records (EMR/EHR), practice management systems, and scheduling software.
• Proficiency in insurance verification, referrals, prior authorizations, and payer requirements.
• Strong critical thinking and problem-solving skills, with the ability to proactively identify and resolve barriers to timely patient care.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

Essential Job Functions

• Coordinate and schedule surgical procedures in accordance with physician, patient, Operating Room, and organizational requirements.
• Communicate key preoperative, operative, and postoperative information to patients, including expectations and required preparation.
• Collaborate with the Operating Room and other procedural areas to align surgical schedules.
• Manage and optimize physician block time utilization in collaboration with the Operating Room.
• Verify insurance coverage and benefits for scheduled surgical services.
• Facilitate required insurance prior authorizations and referrals.
• Assist physicians with administrative processes related to insurance appeals, peer-to-peer reviews, and other authorization procedures as needed.
• Apply established surgical scheduling protocols, policies, and requirements.
• Obtain necessary medical records, imaging, test results, and other clinical documentation required for surgical planning and anesthesia.
• Determine required preoperative testing, appointments, and clearances based on established protocols.
• Assist patients with arranging medical clearance and medical optimization appointments.
• Arrange required preoperative imaging, laboratory testing, and other diagnostic services as required.
• Monitor completion of preoperative requirements and follow up on outstanding items.
• Identify scheduling or clinical barriers that could delay or prevent a patient from proceeding with surgery and elevate appropriately.
• Facilitate communication among patients, physicians, clinical staff, Operating Room staff, anesthesia, and other departments involved in the surgical process.
• Maintain accurate and complete surgical scheduling and patient information in the electronic medical record and scheduling systems.
• Process changes, cancellations, and rescheduling of surgical procedures.
• Schedule postoperative appointments and ensure appropriate follow-up is arranged.
• Track surgical cases throughout the scheduling and preoperative pr