Medical Coordinator

Pinehurst-Surgical-Clinic-PA; Pinehurst (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Pinehurst-Surgical-Clinic-PA is seeking a Direct Hire Medical Coordinator with Surgery Scheduling to manage patient access, scheduling, and insurance coordination in our multi-specialty surgical clinic. This role supports provider productivity, regulatory compliance, and patient satisfaction through accurate scheduling and workflow consistency.

As a direct hire team member, you will verify demographics, assist with referrals, coordinate pre-authorizations, and maintain clear communication with

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–2 years of medical scheduling, registration, or referral coordination preferred.
• Knowledge of insurance processes including verification and authorization requirements.
• Proficiency in EMR systems, patient portals, and office communication tools.
• Strong organizational skills with attention to detail and accuracy.
• Clear and professional verbal and written communication skills.

Responsibilities

• Answer incoming calls using approved scripting and route clinical inquiries per clinic policy.
• Register new patients and verify demographic and insurance information.
• Verify insurance eligibility and benefits prior to scheduling; manage referrals.
• Schedule surgical procedures, tests, and ensure pre-op documentation and authorizations.
• Enter and track provider orders, monitor results, and notify staff of delays.
• Provide coverage for the Surgical Coordinator as needed; maintain documentation logs.

Skills

Communication

Organization

Attention to detail

Customer service

Education

High School Diploma or Equivalent

Associate Degree or Higher (preferred)

Tools

EMR systems

Office software

Job description

Description

JOB SUMMARY

The Direct Hire Medical Coordinator with Surgery Scheduling is responsible for patient access, surgical scheduling, insurance coordination, and administrative workflow support within a multi-specialty surgical clinic. This role ensures accurate scheduling, insurance verification, and care coordination across the continuum of care to support provider productivity, regulatory compliance, and patient satisfaction.

As a direct hire team member, this position reinforces standardized scheduling practices, workflow consistency, and operational reliability within the department.

RESPONSIBILITIES

Patient Access & Communication

• Answer incoming calls using approved scripting and route clinical inquiries per clinic policy
• Escalate urgent requests immediately and return non-urgent calls within one business day
• Register new patients and verify demographic and insurance information
• Provide appointment instructions, directions, and pre-visit preparation guidance
• Maintain accurate message documentation and communication with providers and staff

Insurance Verification & Authorization

• Verify insurance eligibility and benefits prior to scheduling
• Assess referral requirements and contracted carrier participation
• Complete pre-certifications and communicate with insurance carriers
• Coordinate with financial counselors regarding patient financial responsibility
• Ensure accurate documentation to support compliant billing practices

Surgery Scheduling & Care Coordination

• Schedule surgical procedures, diagnostic testing, and related appointments
• Ensure completion of pre-operative documentation and required authorizations
• Enter and track provider orders through completion
• Monitor pending results and notify appropriate staff of delays
• Provide coverage for the Surgical Coordinator as needed

Administrative & Operational Support

• Process incoming/outgoing faxes and maintain documentation logs
• Manage provider schedule changes and communicate updates appropriately
• Perform general administrative duties to support clinic efficiency
• Support standardized workflows and departmental performance expectations

CHARACTERISTICS

• Professional, courteous, and patient-centered
• Demonstrates strong organizational and multitasking abilities
• Maintains composure in high-volume environments
• Exercises sound judgment and discretion
• Reliable and accountable for workflow accuracy
• Committed to confidentiality and HIPAA compliance
• Proactive and solution-oriented with a team mindset

Requirements

QUALIFICATIONS

• High school diploma or equivalent; associate degree or higher preferred
• Minimum of 1–2 years of experience in medical scheduling, registration, or referral coordination preferred
• Demonstrated knowledge of insurance processes, including verification and authorization requirements.
• Proficiency in EMR systems, patient portals, and office communication tools.
• Strong organizational skills with attention to detail and accuracy
• Clear and professional verbal and written communication skills

Physical Requirements

• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Carrying/Lifting: Rarely (up to 35 pounds)
• Stooping/Kneeling: Rarely
• Other: N/A