Surgical Concierge / Scheduler

Northwest Eye Surgeons - Mt Vernon; Mount Vernon (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, and Vision Insurance

Robust Ancillary Benefits

401(k) Plan with employer contribution

Company Paid Life Insurance

Generous PTO/Holiday

EEO Statement

Job summary

Northwest Eyes in Mount Vernon seeks a dedicated scheduler to greet patients, coordinate with surgeons, and schedule ophthalmic surgeries at our ambulatory center and local hospitals.

You will discuss financing options, verify authorizations, and arrange pre‑ and post‑op appointments, delivering a first‑class patient experience while promoting premium vision correction services.

Qualifications

• Excellent salesmanship and closing skills.
• Outstanding customer service and patient experience.
• Proficient with Microsoft Office, G-Suite, and Windows.
• Team player with flexibility to assist in all areas.
• Strong verbal and written communication.
• Competent with EHR systems.
• Familiarity with Electronic Health Records (EHR) systems.

Responsibilities

• Greet, introduce, and provide informational packets to patients considering surgery.
• Serve as primary contact for patients, coordinating with the surgeon and staff.
• Deliver vision correction counseling and promote premium services.
• Promote and close sales on Vision Correction with eligible patients.
• Explain and review financing options with patients, including Alphaeon or Care Credit.
• Explain payment terms and accepted forms of payment.
• Communicate and push all relevant information to the surgery center as indicated by the surgeon.
• Responsible for verification of surgical authorizations with the insurance team.
• Set appointments for pre-surgery testing and post-op visits.
• Other duties as assigned.

Job description

Description

Northwest Eyes is a progressive ophthalmic medical and surgical practice, and we are searching for a scheduler for our Mount Vernon location. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued.

This role involves counseling and promoting advanced vision correction options to all eligible patients and scheduling ophthalmic surgeries at our state-of-the‑art ambulatory surgery center and local hospitals. You will inform patients about financial options, payments, and protocols and provide precise price estimations.

Our goal is to create a first‑class experience for our surgical candidate patients by promoting premium vision correction services.

Duties/Responsibilities:

• Greet, introduce, and provide informational packets to all patients interested in surgery before they leave the clinic.
• Serving as the primary point of contact for patients, ensuring clear communication with the surgeon and staff.
• Deliver comprehensive vision correction counsel and promote premium services.
• Promote, educate, and close sales on Vision Correction with eligible patients.
• Offer and review finance options with patients, including internal and 3rd party options such as Alphaeon or Care Credit.
• Explain payment protocol (when payment is due and forms of payment accepted).
• Communicate and push all relevant information to the surgery center, including any special equipment or supplies needed for surgery as indicated by the surgeon.
• Responsible for the verification of surgical authorizations before surgery in conjunction with the insurance coordinating team.
• Set appointments for pre‑surgery testing and post‑op appointments.
• Other duties as assigned.

Requirements

• Excellent Salesmanship and Closing Skills: Proven ability to effectively sell premium services and close deals with patients.
• Customer Service Excellence: Outstanding customer service skills, ensuring a positive patient experience.
• Proficient with Microsoft Office products, G‑Suite, and Windows environment.
• Team Player: Flexibility and willingness to assist in all areas, effectively working in a team environment.
• Demonstrates superior communication skills, both verbal and written, to convey ideas and information clearly.
• Competency using EPM / EHR.
• EHR Experience: Familiarity with Electronic Health Records (EHR) systems.

Education and Experience:

• One year medical reception experience preferred
• High School diploma or equivalent.
• Sales experience is a plus.

Benefits:

• Competitive Salary $22- $24
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company Paid Life Insurance
• Generous PTO/Holiday
• EEO Statement