Surgical Care Coordinator & Financial Liaison

UF Health; Gainesville (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

UF Health is seeking a patient services coordinator to manage scheduling and financial coordination for surgical procedures. You will verify insurance, communicate estimates, and guide patients through prepayment and payment plans to support successful care delivery.

The role requires strong communication, organization, and problem-solving skills, with the ability to multitask and work collaboratively across departments to optimize operating room utilization and patient experience.

Qualifications

• High school graduate or equivalent.
• Three years of business/financial/physician practice experience required.
• Working knowledge of CPT and ICD'9/10 diagnosis coding required.
• Four-year degree may substitute for two years of financial/physician office experience.
• Associates degree or equivalent course work may substitute for one year experience.
• EPIC system knowledge preferred.
• Excellent communication, organization, and problem solving skills required.
• Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner.
• The ability to multitask, prioritize responsibilities, and function in a team environment are necessary attributes of the successful incumbent.

Responsibilities

• Coordinate scheduling for patients undergoing major and minor surgical procedures.
• Verify insurance coverage and obtain required prior authorizations.
• Prepare and explain patient estimates for services prior to treatment.
• Collect prepayments and provide financial counseling.
• Establish payment plans and assist uninsured patients with sponsorships.
• Update demographic and financial information for UF Health entities.
• Maintain surgical calendars and optimize operating room utilization.
• Prioritize and post surgical cases while coordinating requirements for each patient.
• Communicate with physicians, patients, and insurance payors to ensure a seamless surgical process.
• Float to other practices or adjust hours as needed to meet staffing needs.

Skills

Excellent communication

Organization

Problem solving

Multitasking

Teamwork

Education

High school diploma or equivalent

Associate degree or equivalent coursework

Bachelor's degree preferred/substitution

Tools

EPIC

Job description

UF Health is seeking a patient services coordinator to manage scheduling and financial coordination for surgical procedures. You will verify insurance, communicate estimates, and guide patients through prepayment and payment plans to support successful care delivery.

The role requires strong communication, organization, and problem-solving skills, with the ability to multitask and work collaboratively across departments to optimize operating room utilization and patient experience.