Surgery Scheduler - Urology

Thomas Jefferson University & Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Philadelphia is seeking a Surgical Scheduler to enhance patient experience by scheduling procedures and ensuring all necessary approvals are in place. This role involves interacting with patients, confirming appointments, and providing pre-operative instructions, requiring strong customer service skills and a high school diploma.

Qualifications

• Customer service and/or patient-facing healthcare experience preferred.
• HS Diploma or equivalent required.

Responsibilities

• Schedules inpatient/outpatient procedures and surgeries.
• Collects and reviews patient insurance information.
• Conducts pre-procedure phone calls and confirms appointment times.

Skills

Customer service

Patient-facing experience

Education

High School Diploma or equivalent

Job description

United States, Pennsylvania, Philadelphia

Job Details

The Surgical Scheduler enhances the patient/customer experience by courteously and professionally scheduling inpatient/outpatient procedures and/or surgeries. The Surgical Scheduler supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients.

Job Description

1. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
2. Collects and reviews patient insurance information, including obtaining prior authorizations (inpatient and outpatient) and referral information, ensuring all necessary approvals are in place prior to the scheduled surgical procedure.
3. Conducts pre-procedure phone calls and confirms appointment times with patients via telephone.
4. Provides patients with all necessary pre-operative instructions.
5. Adheres to HIPAA privacy and security requirements and ensures compliance with all applicable federal, state, and local regulatory standards.
6. Performs other duties as requested or assigned.

Education and Experience:

HS Diploma or equivalent required.
Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

925 Chestnut Street, Philadelphia, Pennsylvania, United States of America

Jefferson, located mainly in the Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey, is reimagining healthcare and higher education to create unparalleled value. With over 65,000 staff, Jefferson is dedicated to providing high-quality, compassionate clinical care, making communities healthier, and preparing future professionals. Founded in 1824, Thomas Jefferson University comprises 10 colleges and three schools offering over 200 undergraduate and graduate programs to more than 8,300 students. Jefferson Health, ranked among the top 15 not-for-profit healthcare systems nationally, operates 32 hospitals and over 700 outpatient and urgent care locations across the region. Jefferson Health Plans provides health coverage options in Pennsylvania and New Jersey for over 35 years.

Jefferson is committed to equal opportunity employment and education for all, regardless of age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military or veteran status, disability, or other protected status.

We aim to help all candidates find great careers. Your information is secure and confidential. Please apply directly through the employer’s website.