Intake and Scheduling Coordinator (Remote)

Quickvisiturgentcare; Tennessee; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading medical practice is seeking an Intake and Scheduling Coordinator to facilitate communication between patients and providers. This remote role involves managing appointments, ensuring accurate patient information, and handling administrative tasks to enhance clinic performance. Ideal candidates will have strong communication skills and a commitment to patient care.

Qualifications

• Reliable internet connection with minimum 50 Mbps download and upload speeds.
• Ability to use Ring Central for Wi-Fi calling.
• Functioning computer provided by the company.

Responsibilities

• Serve as the main contact between patients and providers.
• Manage medical record requests, patient referrals, and appointment scheduling.
• Verify benefits and obtain prior authorizations from insurance companies.

Skills

Communication

Organization

Problem Solving

Education

High School diploma or equivalent

College coursework preferred

Job description

Intake and Scheduling Coordinator (Remote)

Join to apply for the Intake and Scheduling Coordinator (Remote) role at QuickVisit Urgent Care.

Job Overview

The Intake and Scheduling Coordinator (“ISC”) acts as the liaison between patients and providers, ensuring proper scheduling for Behavioral Health visits and completing all necessary intake information before appointments. The ISC confirms appointment details with all parties and resolves scheduling conflicts. Additionally, the ISC facilitates communication between QV’s practice and outside counselors to ensure continuity of care, and handles administrative duties such as responding to medical record requests, referral processing, insurance authorizations, and other tasks.

Key Responsibilities

1. Serve as the main contact between patients and providers, relaying information and concerns to foster collaboration.
2. Contact patients for appointment reminders and triage incoming calls.
3. Ensure accurate and updated patient demographic and insurance information, including collecting copays.
4. Advocate for resources and improvements to enhance clinic performance.
5. Maintain punctuality and reliability in scheduled work.
6. Comply with HIPAA and confidentiality policies.
7. Manage medical record requests, patient referrals, and appointment scheduling.
8. Verify benefits and obtain prior authorizations from insurance companies.
9. Coordinate patient care by contacting patients and providers regarding appointments and referrals.
10. Utilize EMR systems effectively for patient care duties.
11. Perform other duties as assigned with integrity and honesty.

Minimum Requirements

• Reliable internet connection with minimum 50 Mbps download and upload speeds.
• Ability to use Ring Central for Wi-Fi calling on personal or provided phones.
• Functioning computer, desktop, or laptop provided by the company.

Education & Certifications

• High School diploma or equivalent.
• Iowa Mandatory Reporting (Adult and Child).
• College coursework preferred.

Additional Information

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Administrative.
• Industry: Medical Practices.