Surgery Scheduler & Patient Services Specialist

University of California - Los Angeles Health; Santa Monica (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California - Los Angeles Health is seeking a Patient Service Representative to manage scheduling for appointments, surgeries, and tests, and to obtain insurance authorizations. The role includes documentation, liaising between patients and UCLA departments, and generating reports as needed.

Responsibilities include pre-registration, cash collection, and exceptional customer service, while explaining charges and assisting patients with billing questions.

Qualifications

• Excellent phone etiquette and clear communication.
• Strong customer-service mindset and empathy.
• Accurate data entry and documentation skills.
• Ability to multitask and stay organized.
• Familiarity with medical billing processes helpful.

Responsibilities

• Answer phones and direct callers to the right area.
• Schedule new and return appointments including surgeries.
• Obtain authorizations for insurance and procedures.
• Prepare and forward necessary documents for billing and authorizations.
• Provide patient-facing support and assist with billing questions.

Skills

Phone etiquette

Customer service

Data entry

Attention to detail

Tools

CareConnect system

Job description

University of California - Los Angeles Health is seeking a Patient Service Representative to manage scheduling for appointments, surgeries, and tests, and to obtain insurance authorizations. The role includes documentation, liaising between patients and UCLA departments, and generating reports as needed.

Responsibilities include pre-registration, cash collection, and exceptional customer service, while explaining charges and assisting patients with billing questions.