Surgery Scheduler - General Surgery | Mon-Fri Santa Monica

UCLA Health; Santa Monica (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Santa Monica, CA is seeking a Patient Service Representative to schedule patients, manage surgery and testing appointments, obtain insurance authorizations, and coordinate between patients, physicians and departments. The role emphasizes accurate documentation, billing support, and exceptional customer service in a fast-paced clinical setting.

Responsibilities include managing appointment workflows, pre-registration, cash handling, and reporting.

Qualifications

• Schedule appointments, surgeries and testing with attention to patient needs.
• Obtain insurance authorizations and verify coverage for procedures.
• Explain charges and assist patients with billing questions and payments.
• Document communication and actions in UCLA’s patient management system.

Responsibilities

• Answer phones and redirect callers to appropriate area.
• Schedule new and return appointments, ancillary testing and surgeries.
• Prepare and forward documents for authorizations and forms.
• Prepare daily, weekly and monthly reports as needed.
• Serve as liaison between patients, physicians, nursing units and UCLA departments.

Skills

Customer service

Scheduling

Phone handling

Insurance authorizations

Documentation

Billing support

CareConnect

Tools

CareConnect

Job description

UCLA Health in Santa Monica, CA is seeking a Patient Service Representative to schedule patients, manage surgery and testing appointments, obtain insurance authorizations, and coordinate between patients, physicians and departments. The role emphasizes accurate documentation, billing support, and exceptional customer service in a fast-paced clinical setting.

Responsibilities include managing appointment workflows, pre-registration, cash handling, and reporting.