Ophthalmology Surgical Scheduler & Concierge

UCLA Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Los Angeles is seeking a highly organized Surgery Coordinator to oversee all aspects of surgical coordination for ophthalmology within the Cataract & Refractive Surgery clinic, ensuring a concierge-level patient experience.

The role includes coordinating surgeries, arranging pre-operative testing, verifying insurance, and guiding patients through the pre- and post-operative process while maintaining EMR records and providing clinic support.

Qualifications

• 2 years experience in a medical practice, preferably ophthalmology or other surgical scheduling.
• Working knowledge of patient billing practices including managed care plans and government plans.
• High School Diploma and/or equivalent combination of education and experience.
• Excellent organizational skills to assure consistently effective and accurate scheduling of surgeries, communications with patients, co-workers and surgeons.
• Excellent interpersonal skills including the ability to deal effectively and in a positive manner with patients, physicians and staff.
• Excellent verbal communication skills to facilitate scheduling and instructing patients.
• Ability to prioritize work effectively and follow-through with minimal supervision.
• Strong organizational skills in maintaining records to facilitate sharing with coworkers.
• Flexible personality and ability to function well despite interruptions and emergencies.

Responsibilities

• Coordinate and schedule patient surgical and laser procedures for assigned faculty physicians.
• Schedule required pre-operative testing and appointments.
• Verify patient insurance coverage and obtain necessary prior authorizations, and provide guidance on billing.
• Serve as a patient liaison, guiding patients through pre- and post-operative process.
• Maintain accurate documentation and patient records within the electronic medical record system.
• Provide general clinic and administrative support to ensure smooth daily operations.

Skills

Organizational skills

Communication skills

Prioritization

Interpersonal skills

Patient service orientation

Education

High School Diploma

Job description

UCLA Health in Los Angeles is seeking a highly organized Surgery Coordinator to oversee all aspects of surgical coordination for ophthalmology within the Cataract & Refractive Surgery clinic, ensuring a concierge-level patient experience.

The role includes coordinating surgeries, arranging pre-operative testing, verifying insurance, and guiding patients through the pre- and post-operative process while maintaining EMR records and providing clinic support.