Surgery Scheduler: Patient Care & Pre/Post Support

Quest Financial; Atlanta (GA); Presencial; USD 46.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Professional development assistance

Medical insurance

Dental insurance

Vision insurance

401k plan

Descripción de la vacante

Quest Financial in Atlanta area is hiring four Surgery Scheduler positions. The Surgery/Procedure Scheduler will handle clinical inquiries, coordinate refills, manage web encounters, and distribute care plans to ensure smooth patient journeys.

You’ll also handle pre- and post-procedure tasks and assist with scheduling and documentation. Shifts run 7-4, 8-5, 9-6 or 12-8; this is a direct-hire, on-site role located in the Sandy Springs office.

Formación

• Must have strong customer service and communication skills.
• Patient and detail-oriented with good listening abilities.
• Prior medical experience or MA background desired for admin transition.

Responsabilidades

• Handle incoming clinical questions and provide accurate information to patients.
• Coordinate medication refills to ensure patients receive needed treatments.
• Manage clinic web encounters and facilitate communication with the medical team.
• Distribute Plan of Care (POC) to relevant professionals for collaborative care.
• Process paperwork for FMLA, short-term disability, occupational plans, and work accommodations.
• Make pre-procedure calls to guide patients and answer questions.
• Follow up with patients post-procedure to support recovery.
• Advocate for services and promote them to patients, family members, and caregivers.
• Assist patients in scheduling appointments or arranging treatment plans.

Conocimientos

Customer service

Clear communication

Patience when talking with patients

Descripción del empleo

Quest Financial in Atlanta area is hiring four Surgery Scheduler positions. The Surgery/Procedure Scheduler will handle clinical inquiries, coordinate refills, manage web encounters, and distribute care plans to ensure smooth patient journeys.

You’ll also handle pre- and post-procedure tasks and assist with scheduling and documentation. Shifts run 7-4, 8-5, 9-6 or 12-8; this is a direct-hire, on-site role located in the Sandy Springs office.