Surgery Scheduler

Quest Financial; Atlanta (GA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Professional development assistance

Medical insurance

Dental insurance

Vision insurance

401k plan

Job summary

Quest Financial in Atlanta area is hiring four Surgery Scheduler positions. The Surgery/Procedure Scheduler will handle clinical inquiries, coordinate refills, manage web encounters, and distribute care plans to ensure smooth patient journeys.

You’ll also handle pre- and post-procedure tasks and assist with scheduling and documentation. Shifts run 7-4, 8-5, 9-6 or 12-8; this is a direct-hire, on-site role located in the Sandy Springs office.

Qualifications

• Must have strong customer service and communication skills.
• Patient and detail-oriented with good listening abilities.
• Prior medical experience or MA background desired for admin transition.

Responsibilities

• Handle incoming clinical questions and provide accurate information to patients.
• Coordinate medication refills to ensure patients receive needed treatments.
• Manage clinic web encounters and facilitate communication with the medical team.
• Distribute Plan of Care (POC) to relevant professionals for collaborative care.
• Process paperwork for FMLA, short-term disability, occupational plans, and work accommodations.
• Make pre-procedure calls to guide patients and answer questions.
• Follow up with patients post-procedure to support recovery.
• Advocate for services and promote them to patients, family members, and caregivers.
• Assist patients in scheduling appointments or arranging treatment plans.

Skills

Customer service

Clear communication

Patience when talking with patients

Job description

We are hiring 4 Surgery Schedulers to join the team! As the Surgery/Procedure Scheduler, you'll play a pivotal role in ensuring our patients receive top-notch care and assistance. You'll be the go-to person for handling a range of clinical-related inquiries and tasks, making sure each patient's journey with us is smooth and well-supported. Your impeccable communication skills and dedication to patient well-being will be at the heart of your role.

Direct Hire

Pay $22-25/hr

Shifts include 7-4, 8-5, 9-6 or 12-8

Located in the Sandy Springs office

Surgery Scheduler Responsibilities:

• Clinical Questions: Skillfully handle incoming clinical questions, providing accurate information and ensuring patients' concerns are addressed.
• Medication Refills: Coordinate medication refills, ensuring patients have access to the treatments they need.
• Clinic Web Encounters: Manage web encounters, facilitating seamless communication between patients and our medical team.
• Plan of Care (POC): Distribute POCs to relevant professionals, ensuring a collaborative approach to patient treatment.
• Administrative Tasks: Handle paperwork related to FMLA, short-term disability, occupational plans, work accommodations, handicap stickers, and Department of Labor requirements.
• Procedure Support: Make pre-procedure phone calls, offering guidance and addressing patient questions.
• Post-Op Care: Follow up with patients post-procedure, ensuring they're on the path to recovery and addressing any concerns.
• Patient Advocacy: Be the advocate for our services, promoting them to qualified patients, family members, and caregivers.
• Appointment Coordination: Assist patients in scheduling appointments or arranging treatment plans.

Benefits and Perks:

• Work-Life Balance: Enjoy a balanced life with paid time off and the flexibility to take care of personal commitments.
• Professional Growth: We invest in your career development with professional development assistance, empowering you to expand your knowledge and skills.
• Comprehensive Coverage: Your health and well-being are essential to us. We provide medical, dental, and vision insurance coverage.
• Sailing into the Future: Secure your financial future with a 401k plan and company-matched contributions, preparing you for your next journey beyond work.

Seeking Candidates with the following:

• Must Haves: Customer service, strong communication skills, patience in talking with patients.
• Preferred: Prior medical exp (MA that wants to move into more admin role, prior surgery scheduling exp)…will be asked questions about procedures/surgery by patients.
• Strong attention to detail/self-motivated