Surgery Scheduler

Retina Consultants of Carolina; Spartanburg (SC); On-site; USD 38,000 - 57,000; Full time

Benefits offered by this job

Medical

Dental

Long-term disability

401(k)

Life insurance

Paid time off

Job summary

Retina Consultants of Carolina is seeking an experienced Surgery Scheduler for our Spartanburg, SC office. This in-office role requires coordinating surgeries, pre-op instructions, and post-op follow-ups while ensuring patient satisfaction and HIPAA compliance.

The candidate will liaise with surgeons, physicians, and facilities, manage documentation, and schedule all pre/post-op visits. Monday–Friday, in-office with potential travel to other locations.

Qualifications

• High School Diploma or equivalent.
• At least two years experience as a surgery scheduler (preferred).
• Strong organizational and time management skills.
• Excellent communication and customer service skills.
• Basic computer skills, including knowledge of Microsoft Office products.

Responsibilities

• Schedule all patient surgeries and post-op checks with clear instructions.
• Act as liaison between patient, surgeon, primary care physician, and facility for pre-operative preparations.
• Organize charts and collect information for upcoming surgeries.
• Obtain consent for surgeries and legal documentation for those who cannot speak for themselves.
• Immediately schedule all pre- and postoperative appointments and retrieve results.
• Answer telephone inquiries from patients and providers while maintaining HIPAA compliance.
• Obtain prior authorization as needed for surgery.
• Document referral and related communication in the patient’s EMR.

Skills

Surgery scheduling

Customer service

Time management

Communication skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Description:

We are seeking an experienced Surgery Scheduler who can quickly learn and adapt to new processes, procedures, and workflows. The ideal candidate will demonstrate strong independent decision-making and sound judgement while maintaining a strong focus on patient satisfaction and the delivery of high-quality patient care. This is an in-office position, Monday - Friday, and reports directly to the Operations Manager.

This position will work primarily in our Spartanburg, SC office with possible travel to other office locations.

• Schedule all patient surgeries and post-op checks. At the time of scheduling or at the pre-op visit, provide clear instructions for surgery and confirm the patient understands the instructions. Inform patients of out of pocket expenses.
• Act as an effective liaison between the patient, surgeon, primary care physician, and the facility in all aspects of the pre-operative preparations. Demonstrate concern for patient's problem by presenting a friendly and caring manner to put patient at ease.
• Organize charts and collect all pertinent information for upcoming surgery, such as bookings, allergies, medications, medical conditions, lens orders, insurance information accuracy, precertification and medical clearance.
• Obtain consent for surgeries and obtain all legal documentation for those patients who cannot speak for themselves.
• Immediately schedule all pre and postoperative appointments for the patient with their primary care providers, co-management physicians, hospitals, clinics, and labs, as needed, when surgery is decided. Follow-up and retrieve the results of the appointments and labs.
• Answer all telephone inquiries from patients, their families, or primary care providers concerning surgery and/or related concerns as long as the information pathway is HIPAA compliant.
• Obtain prior authorization as needed for surgery.
• Communicate with clinical staff when a referral to an outside provider office or facility is needed.
• Document referral and related communication into the patient's electronic medical record (EMR).

Position Requirements:

• High School Diploma or equivalent
• At least two years experience as a surgery scheduler (preferred)
• Strong organizational and time management skills
• Excellent communication and customer service skills
• Basic computer skills, including knowledge of Microsoft Office products

Job Type:

Full-time

Benefits:

• Medical
• Dental
• Long-term disability
• 401(k)
• Life insurance
• Paid time off

Please note that any future offers associated with this role are contingent on the successful completion of a background check and drug screening.