Surgical Scheduler (Gwinnett ASC)

Alliance Spine and Pain Centers; Lawrenceville (GA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive base pay

Up to 8 paid holidays per year

Medical benefits

Generous 401k

Paid time off

Job summary

Alliance Spine & Pain Centers in Lawrenceville, GA seeks a Surgical Scheduler to join an ambulatory surgery center team. The role balances scheduling, pre-certification coordination, and patient communications with a focus on ensuring payers’ medical necessity guidelines are met.

The position emphasizes collaboration with providers, precertification staff, and front office leadership to maintain an efficient schedule and excellent patient experience.

Qualifications

• High School Diploma or GED required.
• Working knowledge of Microsoft Office and eClinical.
• Ability to work independently with detail and accuracy.

Responsibilities

• Creates and monitors all ASC procedures for the Center, within provider templates.
• Ensures procedure orders align with payer medical necessity guidelines and coordinates with Precert department to resolve issues.
• Coordinates timing of procedures with pre-certification availability.
• Sends pre-certification requests to the Precert department at scheduling.
• Directs referrals to Neuromodulation Coordinator as needed.
• Maintains communication with Front Office Manager and Regional Administrator regarding scheduling conflicts.
• Calls patients to reschedule procedures and addresses scheduling conflicts compassionately.
• Meetings with patients post-visit to review treatment plans, payer requirements, and pre-procedure instructions; ensure all forms are completed and signed.
• Reviews payer requirements by end of day if not possible at the window; informs provider of issues.
• Works with manager to balance the schedule and monitor for problems or improvements.
• Checks that orders, benefits, and patient history coordinate for payable claims; calls to confirm procedures.
• Reschedules cancelled/no-show procedures and performs other duties as assigned.

Skills

Attention to detail

Independent work

Education

High School Diploma or GED

Tools

Microsoft Office

eClinical

Job description

Location: Lawrenceville, GA

Job Id:6142

# of Openings:1

Take charge of your future with “The Future of Pain Relief”, Alliance Spine & Pain!

Alliance Spine & Pain is searching for a Surgical Scheduler to join one of its JCAHO-certified ambulatory surgery center teams where our world-class staff find the perfect balance of work, family and play. A balance that includes a highly competitive base compensation, up to eight (8) paid holidays per year, comprehensive medical benefits, a generous 401k and paid time off.

This is full-time position that offers a great benefits package!

Essential Duties and Responsibilities

• Creates and monitors all ASC procedures for the Center, within the constraints of provider templates.
• Responsible for ensuring that procedure orders are in alignment with payers’ medical necessity guidelines. Where there is an issue, communicates with provider and Precert department to resolve.
• Coordinates timing of procedure with pre-certification availability.
• Sends pre-certification requests to the Precert department at the time of scheduling procedures.
• Sends SCS, DRG, PNS, pain pump, Vertiflex, or any other “big case” referrals directly to the Neuromodulation Coordinator.
• Maintains appropriate level of communication with the Front Office Manager and Regional Administrator regarding scheduling conflicts and resource limitations.
• Calls patients in the event their procedures must be rescheduled. Compassionately but effectively addresses their scheduling conflicts.
• Meets with patients at the completion of their clinic visit to:
  • Review the provider’s treatment plan
  • Discuss their payer requirements
  • Go over pre-procedure instructions, and answer patient questions regarding their procedures
  • Ensure that the Surgical Coordination Checklist and Pre-Procedure instructions are filled out entirely, signed, and dated by the patient and a witness.
• Due to time constraints it may not always be realistic to review payer requirements while patients are at the window. In such cases, the Surgical Scheduler must complete their review of payer requirements by the end of the day, and inform the provider in the event there is an issue.
• Works with manager to balance the schedule and continuously monitors the schedule for potential problems or areas for improvement
• Acts as a first line of defense when orders come from clinic to check if orders, benefits and patient surgical history all coordinate for payable claims
• Calls to confirm procedures (may not apply in all Centers)
• Reschedules cancelled/no show procedures.
• Other duties as assigned.

Education/Experience/Skills/Certifications

• High School Diploma or GED required.
• Working knowledge of Microsoft Office and eClinical.
• Ability to work independently with detail and accuracy.