Surgery Scheduler & Front Desk Coordinator

United Surgical Partners International, Inc; Neenah (WI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off (vacation & sick leave)

401k retirement plan

Paid holidays

Health savings accounts

Employee discount program

Voluntary benefits

Job summary

Advanced Spine Center of Wisconsin is seeking a Front Desk Receptionist/Surgery Scheduler to manage patient intake, scheduling, and billing tasks with accuracy. The role interfaces with physicians, vendors, and staff to maintain smooth patient flow and quality care.

The Scheduler coordinates pediatric and adult surgeries, confirms times with surgeons, and supports insurance verification when needed. Strong communication and organization are essential.

Qualifications

• High school graduate or equivalent.
• 1+ years of experience in surgery scheduling.
• 1+ years of receptionist experience in healthcare.
• Excellent communication skills.
• Excellent planning and organizational skills.
• Ability to work under pressure.
• Excellent telephone etiquette.
• Thorough knowledge of medical terminology.
• Ability to handle and prioritize multiple tasks.
• Holds all patient information confidential.

Responsibilities

• Schedules all surgical procedures.
• Obtains and enters all necessary information from surgeon or scheduler requesting OR time.
• Is aware of instruments and equipment limitations of the department.
• Communicates with OR Director/Administrator regarding managing block time.
• Allows adequate time for each procedure according to physician request.
• Allows adequate time for room turnover.
• Attempts to schedule similar types of cases in the same room to increase efficiency.
• Communicates special equipment, instrument, supply, and staffing requests to the OR Director.
• Proofreads and edits all surgery schedules before distributing.
• Contact surgeon’s offices two days prior to schedule to confirm surgical times and procedures.
• Refers conflicts and procedural questions to the OR Director.
• Keep all department managers informed of changes affecting current schedule.
• Assists with completing forms for add-on procedures.
• Prepares and distributes a "week at a glance" to assist with departmental staffing.
• Attempts to minimize down time of rooms between cases.
• Prepares final version of schedule for the following day.
• Assists other employees when time allows.
• May be asked to visit surgeon offices for marketing purposes.
• Is consistently punctual and shows a responsible and dependable pattern of attendance.
• Participates and supports BDP/QI programs and activities.
• Cross-train in front desk areas, to include Switchboard, Insurance Verification, and Check-in.

Skills

Excellent communication skills

Excellent planning and organizational

Ability to work under pressure

Excellent telephone etiquette

Thorough knowledge of medical Termin  

Ability to handle and prioritize tasks

Holds patient information confidential

Education

High school diploma or equivalent

Job description

Advanced Spine Center of Wisconsin is seeking a Front Desk Receptionist/Surgery Scheduler to manage patient intake, scheduling, and billing tasks with accuracy. The role interfaces with physicians, vendors, and staff to maintain smooth patient flow and quality care.

The Scheduler coordinates pediatric and adult surgeries, confirms times with surgeons, and supports insurance verification when needed. Strong communication and organization are essential.