Ambulatory Surgery Scheduler & Front Desk Liaison

United Surgical Partners International; Neenah (WI); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid time off

Paid holidays

Dental & vision insurance

Life insurance

Flexible spending accounts

Job summary

Advanced Spine Center of Wisconsin, part of United Surgical Partners International, seeks a Front Desk Receptionist/Surgery Scheduler to manage patient flow, scheduling, insurance verification and check-in in a busy ambulatory setting.

The role requires strong communication, organizational skills, and the ability to handle multiple tasks with courtesy and professionalism. Training provided; benefits include health coverage and paid time off.

Qualifications

• High school graduate or equivalent.
• 1+ years of experience in surgery scheduling.
• 1+ years of receptionist experience in healthcare.
• Excellent communication skills.
• Excellent planning and organizational skills.
• Ability to work under pressure.
• Excellent telephone etiquette.
• Thorough knowledge of medical terminology.
• Ability to handle and prioritize multiple tasks.
• Having the ability to foresee problems.
• Alertness and adaptability to change in situation.
• Holds all patient information confidential.

Responsibilities

• Schedules all surgical procedures.
• Obtains and enters all necessary information from surgeon or scheduler requesting OR time.
• Is aware of instruments and equipment limitations of the department.
• Communicates with OR Director/Administrator regarding managing block time.
• Allows adequate time for each procedure according to physician request.
• Allows adequate time for room turnover.
• Attempts to schedule similar types of cases in the same room to increase efficiency.
• Communicates special equipment, instrument, supply, and staffing requests to the OR Director.
• Proofreads and edits all surgery schedules before distributing.
• Contact surgeon’s offices two days prior to schedule to confirm surgical times and procedures.
• Refers conflicts and procedural questions to the OR Director.
• Keep all department managers informed of changes affecting current schedule.
• Assists with completing forms for add-on procedures.
• Prepares and distributes a “week at a glance” to assist with departmental staffing.
• Attempts to minimize down time of rooms between cases.
• Prepares final version of schedule for the following day.
• Assists other employees when time allows.
• May be asked to visit surgeon offices for marketing purposes.
• Is consistently punctual and shows a responsible and dependable pattern of attendance.
• Participates and supports BDP/QI programs and activities.
• Cross-train in front desk areas, to include Switchboard, Insurance Verification, and Check-in.

Skills

Communication

Telephone etiquette

Organization

Multitasking

Education

High school diploma

Job description

Advanced Spine Center of Wisconsin, part of United Surgical Partners International, seeks a Front Desk Receptionist/Surgery Scheduler to manage patient flow, scheduling, insurance verification and check-in in a busy ambulatory setting.

The role requires strong communication, organizational skills, and the ability to handle multiple tasks with courtesy and professionalism. Training provided; benefits include health coverage and paid time off.