Surgery Scheduler

Jax Spine and Pain Center; Jacksonville (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Jax Spine and Pain Center in Jacksonville, FL seeks a Surgery Scheduler to coordinate surgical and office-based procedures, verify insurance, and obtain prior authorizations. You will support efficient clinic and hospital operations, maintain accurate EMR documentation, and provide scheduling support with professionalism and compassion to patients and providers.

The role requires excellent organizational skills, attention to detail, and the ability to collaborate across departments in a

Qualifications

• High school diploma or equivalent required.
• Experience in medical scheduling, surgical scheduling, or insurance verification preferred.
• Knowledge of medical terminology and insurance authorization processes preferred.
• Proficiency with EMR and scheduling software.

Responsibilities

• Coordinate and schedule surgical and office-based procedures in a timely and accurate manner.
• Verify patient insurance coverage and obtain prior authorizations for procedures.
• Maintain and manage physician schedules to optimize hospital and clinic coordination.
• Communicate with patients, provider offices, hospitals, and insurers to coordinate care.
• Maintain accurate documentation in the EMR system for scheduling activities and authorizations.
• Provide exceptional customer service while maintaining HIPAA confidentiality.

Skills

MS Office

EMR systems

Healthcare scheduling

Verbal communication

Organizational skills

Customer service

Discretion

Interpersonal skills

Education

High school diploma or equivalent

Tools

EMR software

Scheduling software

MS Excel

Job description

The Surgery Scheduler is responsible for coordinating and scheduling surgical and office-based procedures ordered by providers. This role ensures accurate scheduling, insurance verification, and authorization processing while supporting efficient clinic and hospital operations. The Surgery Scheduler collaborates with clinical teams, external providers, insurance carriers, and patients to ensure all procedural requirements are completed prior to scheduled services.

This position plays a key role in maintaining a positive patient experience by demonstrating professionalism, compassion, and excellent customer service while ensuring compliance with organizational policies and healthcare regulations.

Essential Functions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Coordinate and schedule surgical and office-based procedures ordered by providers in a timely and accurate manner.
• Maintain and manage physician schedules to optimize coordination between hospital and clinic procedures.
• Verify patient insurance coverage and obtain required prior authorizations for surgical and in-office procedures.
• Identify and coordinate any specialized equipment, instrumentation, or personnel required for scheduled procedures.
• Obtain necessary medical clearances and required documentation prior to scheduled procedures.
• Assist with patient checkout processes and provide scheduling support to the front office team as needed.
• Communicate effectively with patients, provider offices, hospitals, surgical centers, and insurance carriers to coordinate care.
• Maintain accurate documentation of scheduling activities, authorizations, and patient communications in the electronic medical record (EMR) system.
• Provide exceptional customer service to patients, families, colleagues, and external partners.
• Maintain strict confidentiality of patient information in compliance with HIPAA regulations.
• Maintain an organized, professional, and clean workspace.
• Support onboarding and training of new employees as a preceptor when assigned.
• Perform additional duties as assigned by supervisors or management.

Qualifications:

Education:

• High school diploma or equivalent required.

Experience:

• Prior experience in medical scheduling, surgical scheduling, referral coordination, insurance verification, or a healthcare administrative role preferred.
• Knowledge of medical terminology and insurance authorization processes preferred.

Skills and Competencies:

• Proficiency in Microsoft Office and healthcare scheduling or EMR systems.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced healthcare environment.
• Strong interpersonal skills with the ability to work collaboratively across departments.
• Ability to follow established policies, procedures, and office protocols.
• Professional demeanor with strong customer service orientation.
• Demonstrates discretion, tact, and diplomacy when handling sensitive information.