Surgery Scheduler

Jax Spine and Pain Centers; Jacksonville (FL); On-site; USD 40,000 - 54,000; Full time

Job summary

Jax Spine and Pain Centers is seeking a dedicated Surgery Scheduler to coordinate and schedule surgical and office-based procedures ordered by providers. The role ensures accurate scheduling, insurance verification, and prior authorization processing while supporting efficient clinic and hospital operations.

You will collaborate with clinical teams, insurance carriers, and patients to complete all requirements before services, maintain HIPAA-compliant records in the EMR, and deliver

Qualifications

• High school diploma or equivalent required.
• Experience in medical scheduling or healthcare administration preferred.
• Knowledge of medical terminology and insurance authorization processes preferred.

Responsibilities

• Coordinate and schedule surgical and office-based procedures.
• Verify patient insurance coverage and obtain prior authorizations.
• Maintain physician schedules across hospital and clinic settings.
• Document scheduling activities in the EMR system.
• Provide exceptional customer service and protect patient confidentiality.
• Communicate with patients, providers, and hospitals to coordinate care.
• Assist with front desk scheduling support as needed.

Skills

Excellent communication

Organizational skills

Multitasking abilities

Customer service orientation

Attention to detail

Discretion with PHI

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR systems

Scheduling software

Job description

The Surgery Scheduler is responsible for coordinating and scheduling surgical and office-based procedures ordered by providers. This role ensures accurate scheduling, insurance verification, and authorization processing while supporting efficient clinic and hospital operations. The Surgery Scheduler collaborates with clinical teams, external providers, insurance carriers, and patients to ensure all procedural requirements are completed prior to scheduled services.

This position plays a key role in maintaining a positive patient experience by demonstrating professionalism, compassion, and excellent customer service while ensuring compliance with organizational policies and healthcare regulations.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Coordinate and schedule surgical and office-based procedures ordered by providers in a timely and accurate manner.
• Maintain and manage physician schedules to optimize coordination between hospital and clinic procedures.
• Verify patient insurance coverage and obtain required prior authorizations for surgical and in-office procedures.
• Identify and coordinate any specialized equipment, instrumentation, or personnel required for scheduled procedures.
• Obtain necessary medical clearances and required documentation prior to scheduled procedures.
• Assist with patient checkout processes and provide scheduling support to the front office team as needed.
• Communicate effectively with patients, provider offices, hospitals, surgical centers, and insurance carriers to coordinate care.
• Maintain accurate documentation of scheduling activities, authorizations, and patient communications in the electronic medical record (EMR) system.
• Provide exceptional customer service to patients, families, colleagues, and external partners.
• Maintain strict confidentiality of patient information in compliance with HIPAA regulations.
• Maintain an organized, professional, and clean workspace.
• Support onboarding and training of new employees as a preceptor when assigned.
• Perform additional duties as assigned by supervisors or management.

Qualifications

Education

• High school diploma or equivalent required.

Experience

• Prior experience in medical scheduling, surgical scheduling, referral coordination, insurance verification, or a healthcare administrative role preferred.
• Knowledge of medical terminology and insurance authorization processes preferred.

Skills And Competencies

• Proficiency in Microsoft Office and healthcare scheduling or EMR systems.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced healthcare environment.
• Strong interpersonal skills with the ability to work collaboratively across departments.
• Ability to follow established policies, procedures, and office protocols.
• Professional demeanor with strong customer service orientation.
• Demonstrates discretion, tact, and diplomacy when handling sensitive information.