Surgery Discharge & Client Care Specialist

Charlotte-Animal-Referral-; Charlotte (NC); On-site; USD 32,000 - 34,000; Full time

Job summary

Charlotte Animal Referral & Emergency is seeking a dedicated Emergency Veterinary Technician to manage the surgery discharge experience and act as the main contact for clients post-operation. The role supports specialty services and collaborates with ICU and other teams to optimize patient flow.

Experience as a veterinary technician with strong communication skills is required; the position is based in Charlotte, NC, with a focus on compassionate client service and accurate medical

Qualifications

• 2+ years of emergency veterinary technician experience.
• Current Registered Veterinary Technician license preferred.
• Strong communication with clients and team required.

Responsibilities

• Creates a warm discharge experience for clients and serves as primary contact.
• Reviews postoperative instructions and medications for clarity and home care.
• Coordinates with hospital teams to minimize delays and optimize flow.
• Ensures discharge readiness and proper handling of patient belongings and medications.
• Verifies removal of IV catheters and other equipment after discharge.
• Communicates next-due medications and recent feeding/elimination data.
• Schedules and completes surgery discharges in a timely manner.
• Triages urgent concerns and documents communications accurately.
• Provides CSR support to specialty client service representatives as needed.

Skills

Emergency veterinary technician

Client communication

Record keeping

Animal handling restraint

Terminology knowledge

Team coordination

Education

High school diploma

RVTX license preferred

Tools

Practice management software

Job description

Charlotte Animal Referral & Emergency is seeking a dedicated Emergency Veterinary Technician to manage the surgery discharge experience and act as the main contact for clients post-operation. The role supports specialty services and collaborates with ICU and other teams to optimize patient flow.

Experience as a veterinary technician with strong communication skills is required; the position is based in Charlotte, NC, with a focus on compassionate client service and accurate medical