Surgery Concierge & Patient Sales Specialist

Adoreal Inc.; Baltimore (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Adoreal Inc. in Baltimore, MD is seeking a Patient Sales Coordinator to guide prospective plastic surgery patients from first inquiry through consultation and surgical booking.

This is a relationship-driven sales role that focuses on building trust and becoming the patient’s advocate throughout the journey. This full-time, on-site position requires 3–5 years of proven sales success in related fields, comfort discussing money, and strong communication skills.

Qualifications

• 3–5 years of proven success in sales, plastic surgery, aesthetics, luxury hospitality, or another relationship-based sales role.
• Track record of meeting or exceeding sales or revenue goals.
• Comfort discussing money and guiding patients toward a decision.
• Persistence in following up without being pushy.
• Strong emotional intelligence and ability to build rapport with affluent clients.

Responsibilities

• Own the patient relationship from initial inquiry through consultation, deposit, and surgical scheduling.
• Learn each patient's goals, motivations, and concerns, and present the surgeon and practice in a compelling, authentic way.
• Lead financial conversations, including surgical fees, deposits, payments, and financing options.
• Address objections around price, timing, fear, or family concerns, and confidently ask for the business.
• Manage a large pipeline with consistent, personalized follow-up, including re-engaging past consultations and unscheduled leads.
• Meet consultation-to-surgery conversion and revenue goals.
• Document all patient interactions in the CRM or practice-management system.
• Partner with surgeons and clinical staff to ensure a seamless transition from consultation to surgery and post-op care.

Skills

Relationship-building

Closing

CRM proficiency

Communication

Negotiation

Education

Bachelor's degree

Tools

CRM / practice-management

Job description

Adoreal Inc. in Baltimore, MD is seeking a Patient Sales Coordinator to guide prospective plastic surgery patients from first inquiry through consultation and surgical booking.

This is a relationship-driven sales role that focuses on building trust and becoming the patient’s advocate throughout the journey. This full-time, on-site position requires 3–5 years of proven sales success in related fields, comfort discussing money, and strong communication skills.