Luxury Patient Experience Coordinator - Plastic Surgery

Adoreal; Naples (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Adoreal is recruiting on behalf of a partner luxury plastic surgery practice in Naples, FL. The Front Desk & Reception role is the first point of contact for patients, combining hospitality with medical practice precision to guide patients from initial contact through post-procedure follow-up.

Ideal candidates are locally based, polished, highly organized, and comfortable working in a medical environment. The role is on-site with a focus on exceptional patient experiences and privacy in a luxury

Qualifications

• Experience in aesthetics, cosmetics, dermatology, plastic surgery, or medical settings preferred.
• Background in high-end luxury hospitality (five-star hotels, resorts, or luxury spas) with a strong service pedigree is acceptable.
• Excellent written and verbal communication, warm client-service orientation.

Responsibilities

• Front Desk & Reception: greet, check in/out, manage a multi-line phone system, schedule appointments, maintain a polished front-office environment.
• Patient Coordination: guide patients through pre- and post-procedure instructions, coordinate with physicians and staff, follow up on appointments and retention.
• Navigate financing, scheduling, and logistics related to treatment plans, while upholding privacy and discretion in a luxury medical setting.

Job description

Adoreal is recruiting on behalf of a partner luxury plastic surgery practice in Naples, FL. The Front Desk & Reception role is the first point of contact for patients, combining hospitality with medical practice precision to guide patients from initial contact through post-procedure follow-up.

Ideal candidates are locally based, polished, highly organized, and comfortable working in a medical environment. The role is on-site with a focus on exceptional patient experiences and privacy in a luxury