Surety Service Representative

Lawley; Buffalo (NY); Hybrid; USD 51,000 - 86,000; Full time

Benefits offered by this job

Medical, Dental, Vision

3 weeks PTO

401K from Day 1

Hybrid schedules

Volunteer time off

Job summary

Lawley is seeking a skilled professional in Buffalo, NY to respond to client inquiries, manage renewals, and handle bonds and related documentation. The role emphasizes accuracy, teamwork, and strong communication in a fast-paced environment.

We value a Property/Casualty license, a college degree, and proficiency with Microsoft Office. Lawley offers a supportive, family-owned culture with generous benefits and a hybrid schedule, aligning with our community-focused approach.

Qualifications

• Minimum of 3 years in a similar or related position.
• College degree preferred.
• Property/Casualty License required; Notary Public preferred.
• Microsoft Office experience and skills are a must; Erlon experience preferred.
• Ability to work well independently and on a team.
• Incredible attention to detail and organizational skills.
• Open to continuing education.
• Positive attitude, even in a fast-paced environment.
• A passion to make customers and coworkers feel important and valued.
• Capability to work quickly and efficiently.Methodical, yet swift decision-making skills.
• Precise verbal and written communication skills, even under time constraints.

Responsibilities

• Respond to client inquiries and requests, process renewals, issue performance and bid bonds and review subcontractor bonds specifications by deadlines.
• Prioritize workflow, track and report bid results and maintain complete and accurate documentation of all tasks and client information daily.
• Collaborate with accounting department in reconciling account balances between the agency and surety companies.
• Expand and grow in your role when supporting miscellaneous duties as requested.

Skills

Customer service

Attention to detail

Microsoft Office

Property/Casualty license

Notary public

Team player

Independent work

Time management

Education

College degree preferred

Tools

Erlon

Job description

These Are The Fundamental Components Of The Job

• Respond to client inquires and requests, process renewals, issue performance and bid bonds and review subcontractor bonds specifications by specific deadlines.
• Prioritize workflow, track and report bid results and maintain complete and accurate documentation of all tasks and client information on a daily basis.
• Collaborate with accounting department in reconciling of account balances between the agency and surety companies.

Other Functions Of The Job

• Expand and grow in your role when supporting miscellaneous duties as requested.

Skills / Traits That We Value For This Role

• Minimum of 3 years in a similar or related position.
• College degree preferred.
• Property/Casualty License required; Notary Public preferred.
• Microsoft Office experience and skills are a must; Erlon experience preferred.
• Ability to work well independently and on a team.
• Incredible attention to detail and organizational skills.
• Open to continuing education.
• Positive attitude, even in a fast-paced environment.
• A passion to make customers and coworkers feel important and valued.
• Capability to work quickly and efficiently.Methodical, yet swift decision-making skills.
• Precise verbal and written communication skills, even under time constraints.

A bit about Lawley!

• We are not a call center environment.
• We achieve success by building genuine relationships together, with our teams and clients.
• We are a family owned insurance broker (70+ years!).
• We are deeply committed to the communities we serve and love to get involved.
• We work hard and play hard.

Why Lawley?

• Competitive salary and referral bonuses.
• Expansive Benefits (Medical, Dental, Vision—and SO many more).
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day.
• Company 401K contribution received starting Day 1 (for participants 21+ years old).
• Educational support, career development, and growth opportunities.
• Job Security (we’ve never had a lay-off, even during the pandemic).
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm.
• Comfortable, family-oriented culture, with an emphasis on work life balance.
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities).
• Fulfilling opportunities that align with your career path and our business needs.

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.