Surety Service Representative

Lawley Insurance; Buffalo (NY); Hybrid; USD 51,000 - 86,000; Full time

Benefits offered by this job

Competitive salary

Referral bonuses

Expansive benefits

3 weeks PTO

401K from day 1

Educational support

Job security

Hybrid schedules

Volunteer time off

Job summary

Lawley Insurance is seeking a detail-oriented insurance professional to respond to client inquiries, process renewals, and issue performance and bid bonds while reviewing subcontractor bond specifications by deadlines. You will prioritize workflows, track bid results, and maintain thorough client and task documentation daily.

The role requires a minimum of 3 years in a similar role, a Property/Casualty License, and strong Microsoft Office skills; Notary Public is a plus.

Qualifications

• Minimum 3 years in a similar or related position.
• College degree preferred.
• Property/Casualty License required; Notary Public preferred.
• Microsoft Office experience is a must; Erlon experience preferred.
• Ability to work well independently and on a team.
• Incredible attention to detail and organizational skills.
• Open to continuing education.
• Positive attitude, even in a fast-paced environment.
• A passion to make customers and coworkers feel important and valued.
• Capability to work quickly and efficiently.
• Methodical, yet swift decision‑making skills.
• Precise verbal and written communication skills, even under time constraints.

Responsibilities

• Respond to client inquiries and requests, process renewals, issue performance and bid bonds and review subcontractor bonds specifications by deadlines.
• Prioritize workflow, track and report bid results and maintain complete and accurate documentation of all tasks and client information daily.
• Collaborate with accounting to reconcile balances between the agency and surety companies.
• Expand and grow in your role by supporting miscellaneous duties as requested.

Skills

3+ years experience

Attention to detail

Communication skills

Teamwork

Independent worker

Organizational skills

Positive attitude

Willingness to continue education

Fast-paced environment

Decision-making

Education

College degree preferred

Notary Public preferred

Property/Casualty License required

Tools

Microsoft Office

Erlon

Job description

These are the fundamental components of the job:

• Respond to client inquires and requests, process renewals, issue performance and bid bonds and review subcontractor bonds specifications by specific deadlines.
• Prioritize workflow, track and report bid results and maintain complete and accurate documentation of all tasks and client information on a daily basis.
• Collaborate with accounting department in reconciling of account balances between the agency and surety companies.

Other functions of the job:

• Expand and grow in your role when supporting miscellaneous duties as requested.

Skills / traits that we value for this role:

• Minimum of 3 years in a similar or related position.
• College degree preferred.
• Property/Casualty License required; Notary Public preferred.
• Microsoft Office experience and skills are a must; Erlon experience preferred.
• Ability to work well independently and on a team.
• Incredible attention to detail and organizational skills.
• Open to continuing education.
• Positive attitude, even in a fast-paced environment.
• A passion to make customers and coworkers feel important and valued.
• Capability to work quickly and efficiently.
• Methodical, yet swift decision-making skills.
• Precise verbal and written communication skills, even under time constraints.

A bit about Lawley!

• We are not a call center environment.
• We achieve success by building genuine relationships together, with our teams and clients.
• We are a family owned insurance broker (70+ years!).
• We are deeply committed to the communities we serve and love to get involved.
• We work hard and play hard.

Why Lawley?

• Competitive salary and referral bonuses.
• Expansive Benefits (Medical, Dental, Vision-and SO many more).
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1st day.
• Company 401K contribution received starting Day 1 (for participants 21+ years old).
• Educational support, career development, and growth opportunities.
• Job Security (we’ve never had a lay-off, even during the pandemic).
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm.
• Comfortable, family-oriented culture, with an emphasis on work life balance.
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities).
• Fulfilling opportunities that align with your career path and our business needs.

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.