Receptionist

Lawley Services Inc; City of Dunkirk (NY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision insurance

3 weeks PTO (prorated)

401K from day 1

Educational support

Hybrid schedules

Volunteer time off

Job summary

Lawley Services Inc. is seeking an administrative support professional in Dunkirk, NY. The role includes greeting clients, handling administrative tasks, and coordinating mail and events while maintaining smooth information flow across teams.

You will work in a hybrid environment with a focus on attention to detail, teamwork, and delivering excellent customer service in a friendly, community-focused insurance brokerage.

Qualifications

• Minimum of one year of administrative support experience.
• Associates degree preferred.
• Proficient in Word, Excel, PowerPoint and Outlook.
• Experience navigating Windows-based software.
• Excellent attention to detail and organization.
• Ability to work independently and in a team.
• Positive attitude in a fast-paced environment.
• Customer-focused, making clients and coworkers feel valued.
• Capable of working quickly and efficiently.

Responsibilities

• Greet clients and guests in the reception area and direct them to the appropriate location.
• Provide administrative support including scanning, processing mail, and coordinating lunch and events.
• Manage multi-line incoming calls.
• Maintain smooth information flow with internal and external customers, carriers, managers, and staff.
• Expand and grow in your role by supporting miscellaneous duties as requested.

Skills

Attention to detail

Organizational skills

Team player

Independent worker

Customer service mindset

Positive attitude

Ability to work quickly

Fast-paced environment adaptability

Effective communication

Education

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2 Attachments

Salary Range: $40,000.00 To $55,000.00 Annually

• Greet clients and guests in our reception area and direct them to the appropriate location
• Provide administrative support including scanning, downloading insurance information from websites, routing faxes, processing of incoming and outgoing mail, coordinate lunch deliveries and assist with events
• Responsible for multi-line incoming calls
• Maintain a smooth flow of information with internal and external customers, carriers, managers and staff

Other functions of the job:

• Expand and grow in your role when supporting miscellaneous duties as requested

Skills / traits that we value for this role:

• Minimum of one-year experience in an administrative support or related position
• Associates’ Degree preferred
• Knowledge of Microsoft Office, including Word, Excel, PowerPoint & Outlook
• Experience navigating windows-based software
• Incredible attention to detail and organizational skills
• Ability to work well independently and on a team
• Positive attitude, even in a fast-paced environment
• A passion to make customers and coworkers feel important and valued
• Capability to work quickly and efficiently

A bit about Lawley!

• We are not a call center environment
• We achieve success by building genuine relationships together, with our teams and clients
• We are a family owned insurance broker (70+ years!)
• We are deeply committed to the communities we serve and love to get involved
• We work hard and play hard!!!

Why Lawley?

• Competitive salary and referral bonuses!
• Expansive Benefits (Medical, Dental, Vision—and SO many more)
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1 st day!
• Company 401K contribution received starting Day 1 (for participants 21+ years old)
• Educational support, career development, and growth opportunities
• Job Security (we’ve never had a lay-off, even during the pandemic)
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm
• Comfortable, family-oriented culture, with an emphasis on work life balance
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
• Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $40,000 to $55,000.