Support Technician II: Remote & On-Site IT with Growth Path

Nucentric Solutions; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Employer-paid health insurance

Retirement plan with matching contributions

Long- and short-term disability

24/7 Telehealth services

Life insurance

Cell phone and car allowance

Paid holidays and PTO

Quarterly performance-based bonuses

Training benefit and paid certification exams

Job summary

Nucentric Solutions is seeking a Support Technician II to provide Level 2 technical support both remotely and on-site. The role encompasses collaboration with engineering teams to manage client requests while utilizing specialized enterprise tools. Ideal candidates will have experience with desktop OS support and small business networking along with relevant certifications. This position offers significant opportunities for advancement based on performance and learning aptitude.

Qualifications

• Proficiency in supporting Windows desktop OS's.
• Knowledge of networking concepts like Active Directory, VPNs.
• Experience in Help Desk role preferred.

Responsibilities

• Deliver Level 2 remote and on-site technical support.
• Assist Systems Engineering with deployments and core projects.
• Utilize enterprise tools for monitoring and asset management.

Skills

Windows desktop OS support

Small business networking concepts

Desktop migrations

Education

MCSA, MCSE, MCP, CCNA, CCNP, A+, Net+

Job description

Nucentric Solutions is seeking a Support Technician II to provide Level 2 technical support both remotely and on-site. The role encompasses collaboration with engineering teams to manage client requests while utilizing specialized enterprise tools. Ideal candidates will have experience with desktop OS support and small business networking along with relevant certifications. This position offers significant opportunities for advancement based on performance and learning aptitude.