Remote IT Support Specialist II – Customer-First Tech

International Executive Service Corps; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

NuAxis is seeking an IT Specialist II to deliver remote telephone and email-based IT operational support for a federal IT environment. The role emphasizes customer service, strong communication, and adherence to SLAs while resolving incidents and service requests.

You will work in a fast-paced team, handle Windows 11, Active Directory, Office 365, and VPN-related tasks, and contribute to enterprise support objectives with a service-oriented mindset.

Qualifications

• Two or more years of customer service experience in IT helpdesk or call center.
• High school diploma or equivalent; Bachelor's Degree preferred.
• Experience with Windows 11, Active Directory, and Office 365.
• Strong communication and work ethic.
• Experience with printers and wireless devices is a plus.

Responsibilities

• Provide remote telephone and email IT support to staff.
• Own, track, troubleshoot and resolve incidents and service requests.
• Ensure issues are resolved within SLAs and communicate status to customers.
• Escalate issues when needed and maintain professional customer service.

Skills

Customer service

Communication skills

Problem solving

Troubleshooting

Time management

Self-starter

Education

High school diploma or equivalent

Bachelor's Degree preferred

Tools

Active Directory

Office 365

SharePoint

VPN (GlobalProtect)

Bomgar

Remote support software

Windows 11

Remedy (BMC)

Job description

NuAxis is seeking an IT Specialist II to deliver remote telephone and email-based IT operational support for a federal IT environment. The role emphasizes customer service, strong communication, and adherence to SLAs while resolving incidents and service requests.

You will work in a fast-paced team, handle Windows 11, Active Directory, Office 365, and VPN-related tasks, and contribute to enterprise support objectives with a service-oriented mindset.