Client Support Engineer II — Onsite Troubleshooting

Skynet Innovations; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401K Retirement with matching contributions

Excellent medical, vision, and dental insurance

Unlimited weeks PTO

Life insurance and disability insurance

9 paid holidays

Job summary

Skynet Innovations is seeking a Client Support Analyst II to provide technical support primarily through phone and ticketing systems. This role involves managing client communications and ensuring that service levels are met amid various assignments.

Candidates should have a background in technical support, especially in Active Directory and networking. The position offers excellent benefits including unlimited PTO and 401K matching.

Qualifications

• 3+ years of technical support experience.
• Strong knowledge of ticketing systems and handling client communications.
• Ability to work independently and travel for client assignments.

Responsibilities

• Provide technical support primarily by phone and ticketing system.
• Document all activities, projects, and tickets daily.
• Resolve issues escalated from Level I team.

Skills

Technical support

Active Directory

Networking skills

Microsoft Windows/Servers

VMware/Hyper-V

Ticketing software

Tools

Remote support software

AzureAD

Microsoft 365

Job description

Skynet Innovations is seeking a Client Support Analyst II to provide technical support primarily through phone and ticketing systems. This role involves managing client communications and ensuring that service levels are met amid various assignments.

Candidates should have a background in technical support, especially in Active Directory and networking. The position offers excellent benefits including unlimited PTO and 401K matching.