Support Technician

Hometown Tech; Town of Sharon (WI); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Company laptop

Job summary

Hometown Tech is seeking a Support Tech to provide desktop, software, and basic network support for diverse clients across southern Wisconsin. You’ll assist with Microsoft 365, Azure AD/Entra ID, and on-prem Active Directory, while gaining hands-on experience in cloud, on-prem, and hybrid setups.

The role involves remote work and regular travel to client sites in Walworth County, with opportunities to collaborate with a System Architect and experienced teammates.

Qualifications

• Familiarity with Microsoft cloud and domain environments (Microsoft 365, Azure AD/Entra ID, on-prem Active Directory)
• Understanding of basic networking concepts (firewalls, switches, gateways, VLANs)
• Knowledge of Google Workspace
• Willingness to learn and grow in a fast-paced IT environment

Responsibilities

• Provide desktop, software, and basic network support for a variety of clients
• Assist with administration of Microsoft cloud and domain-controlled environments
• Create and manage user accounts, permissions, and device access
• Troubleshoot login, access, and connectivity issues
• Assist with Google Workspace administration and user support
• Troubleshoot and repair hardware, software, and network issues
• Work remotely from home and travel regularly to client sites in Walworth County
• Collaborate with System Architect and team
• Participate in an on-call rotation
• Work in cloud-only, on-premises, and hybrid environments

Skills

IT interest

Willingness to learn

Customer-focused

Strong communication

Education

IT-related training or coursework

Tools

Microsoft 365

Azure AD / Entra ID

Active Directory

Google Workspace

Job description

Hometown Tech is a locally owned IT support and consulting company serving businesses, schools, and municipalities throughout southern Wisconsin. We’re a small team that values learning, collaboration, and delivering dependable technology solutions to our clients.

We’re looking for a Support Tech who enjoys working with technology, solving problems, and building real-world IT experience in both cloud and domain-based environments.

What You’ll Do

• Provide desktop, software, and basic network support for a variety of clients
• Support and assist with administration of Microsoft cloud and domain-controlled environments, including Microsoft 365, Azure AD (Entra ID), on-prem Active Directory, and hybrid setups
• Create and manage user accounts, permissions, and device access
• Troubleshoot login, access, and connectivity issues across cloud and on-prem systems
• Assist with Google Workspace administration and user support
• Troubleshoot and repair hardware, software, and network issues
• Work remotely from home and travel regularly to client sites in Walworth County and surrounding areas
• Collaborate closely with a System Architect and experienced team members
• Participate in an on-call rotation as needed
• This role works in a mix of cloud-only, on-premises, and hybrid environments and offers hands‑on experience managing all three.

What We’re Looking For

• A genuine interest in IT and technology
• Training or education in IT support concepts (formal work experience is preferred but not required)
• Familiarity with Microsoft cloud and domain environments such as Microsoft 365, Azure AD / Entra ID, and Active Directory
• Understanding of basic networking concepts (firewalls, switches, gateways, VLANs)
• General knowledge of Google Workspace
• Willingness to learn, adapt, and grow in a fast‑paced environment
• Strong communication skills and a customer‑focused mindset

Location & Travel Requirements

• Must be located in Wisconsin within approximately 30 miles of Sharon, WI
• Some flexibility for relocation timing may be considered
• Regular travel to client sites in Walworth County and surrounding areas
• Valid driver’s license and reliable vehicle required

Schedule & Work Environment

Full‑time, salaried position

• Typical hours are 8:00 AM – 5:00 PM, with some flexibility
• Occasional on‑call responsibilities to support client needs
• No centralized office — work from home and at client locations

Pay & Benefits

• Salary range: $40,000–$50,000
• Medical, dental, and vision insurance
• Employer‑matching 401(k)
• 10 days of paid time off per year (prorated during first year)
• Company‑provided laptop

Additional Informatione

Background check required due to work with schools and municipal clients