Information Technology Support Technician

Platinum Systems; Kenosha (WI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay based on experience

Support for growth and certifications

Variety of work and ownership of results

Stable company reputation

Job summary

Platinum Systems in Kenosha, Wisconsin, is seeking a Support Technician to join our team, blending remote support with onsite client visits. You'll assist clients in troubleshooting and resolving their IT issues while ensuring their systems remain operational.

Ideal candidates will have hands-on IT support experience, solid problem-solving skills, and the ability to communicate effectively with clients. We offer competitive pay and a supportive environment focused on your professional growth.

Qualifications

• Hands-on IT support experience and a passion for solving problems.
• Ability to explain technical concepts in simple terms.
• Reliability and organizational skills.

Responsibilities

• Respond to and resolve client support requests, both remotely and onsite.
• Troubleshoot desktops, laptops, servers, networks, and Microsoft 365.
• Set up and configure hardware and software for clients.
• Work alongside senior engineers on larger projects.
• Travel to client sites in southeastern Wisconsin and northern Illinois.
• Keep clear notes and communicate status to clients.

Skills

IT support experience

Problem-solving

Communication skills

Organization

Teamwork

Job description

Platinum Systems has been keeping businesses secure and running since 1997. We are a managed IT and security provider serving small and mid-sized companies across the Midwest. Our team is small enough that your work matters every day and experienced enough that you will learn something new every week.

We are looking for a support technician to join our service team in a role that blends remote support with onsite client visits. You will be the person clients count on when something is not working, and the one who helps keep it from breaking in the first place.

What you will do:

• Respond to and resolve client support requests, both remotely and onsite
• Troubleshoot desktops, laptops, servers, networks, and Microsoft 365
• Set up and configure hardware and software for clients
• Work alongside senior engineers on larger projects and escalations
• Travel to client sites in southeastern Wisconsin and northern Illinois
• Keep clear notes and communicate status so clients always know where things stand

Who you are:

• You have hands‑on IT support experience and genuinely enjoy solving problems
• You can explain technical things in plain language to people who are not technical
• You are reliable, organized, and follow through
• You are comfortable working both on your own and as part of a team
• You have a valid driver’s license and can travel to client sites in the region

We care more about aptitude and how you treat people than a specific checklist of certifications or tools. If you are good with clients and good with technology, we want to talk.

What we offer:

• Competitive pay based on experience
• A supportive team that invests in your growth and certifications
• Real variety in your work and ownership of your results
• A stable, established company with a security‑first reputation built over nearly three decades

If this sounds like you, we would love to hear from you. Click Apply and we will be in touch.