Support Technician

Spring-Ford Area School District; Royersford (Montgomery County); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription insurance

Paid time off

Tuition reimbursement

Job summary

Spring-Ford Area School District seeks a Technology Support Technician to provide first-level tech support for staff and students. The role includes remote and on-site assistance, coordinating with the Technology Operations and Support Team, and training district users.

The technician will handle incidents in the tracking system, escalate when needed, and assist with equipment deployment and inventory. 8 AM to 4 PM, 12 months, 2 positions available.

Qualifications

• Provide first-level technology support for District personnel and students.
• Escalate unresolved issues to subject matter experts when needed.
• Maintain and update Incidents & Service Requests in the tracking system.

Responsibilities

• Answer calls and emails directed to the Technology Support Center.
• Provide remote and in-person support to district stakeholders.
• Install, troubleshoot, and maintain technology within district buildings.

Skills

Customer service

Troubleshooting

Communication

Job description

Technology Support Technician:Full-time 12-month position available in the Spring-Ford Area School District

The Technology Support Technician is the primary point of contact for District personnel and students seeking technical support. The technician is responsible for answering calls and e-mail messages directed to the Technology Support Center and providing remote and in-person support, training, and assistance to district stakeholders. The Technology Support Technician works as part of the Technology Operations and Support Team to provide technology related services to the district. The work is performed under the guidance of the Manager of Technology Operations and supervision of the Director of Technology, with assistance provided by district technology subject matter experts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide first-level technology support for District personnel and students in a friendly and professional manner

• Perform troubleshooting and research toward the resolution of technology related problems

• Configure technology equipment as directed to support instruction and proper operation of end-user workstations, print devices and networking equipment

• Facilitate the deployment of technology equipment to District personnel

• Assist with testing software and hardware

• Provide on-site installation, support and troubleshooting at all district buildings

• Perform minor maintenance and repair to technology equipment

• Maintain and order computer and printer supplies for designated buildings

• Move technology equipment during the school year and over the summer for summer initiatives

• Responsibilities common to all Technology Operations and Support Staff:

• Support staff development and training on new technology

• Create and update Incidents & Service Requests in the District’s support tracking system

• Escalate unresolved problems to technical subject matter experts and/or supervisor

• Assist with maintaining District equipment inventory data

• Provide your own transportation for travel between district buildings throughout the work day, including moving small amounts of equipment

• Perform any other job-related duties, projects, and responsibilities as assigned by the Director of Technology or their designee.

Position Hours:

8 AM – 4 PM, Monday – Friday. 12 months (260-262 days), 7.5 hours/day

Positions Available:

2 positions

Available:

As soon as possible.

Compensation:

$26.80/hour

Spring-Ford Area School District offers a comprehensive benefits package including medical, dental, vision and prescription insurance, as well as paid time off and a tuition reimbursement program.

Spring-Ford Area School District is an Equal Opportunity Employer.