Field Support Operations Lead - Tech Services

Hi-Tech Solutions; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Hi-Tech Solutions is seeking a Manager for their tech support group in Atlanta, Georgia. The ideal candidate will have at least 2 years of first-line management experience and the ability to lead a team of 25-40 technicians. Candidates should have 5-10 years in Information Technology, preferably in a client-facing role, and IT Service Management / ITIL experience.

A college degree is preferred, and experience managing geographically dispersed teams is a plus. This position does not require decades of experience, making it accessible for those with a couple of years of leadership under their belt.

Qualifications

• At least 2 years first line management experience required.
• Must have at least 2 years leading teams of 5 or more.
• 5-10 years in Information Technology, preferably client-facing.
• 1 year of experience managing a geographically dispersed team.
• IT Service Management / ITIL experience required.

Responsibilities

• Supervise 25-40 technicians in the tech support group.

Skills

Leadership skills

People management

IT Service Management

Performance management

Service delivery

Education

College degree

Job description

Hi-Tech Solutions is seeking a Manager for their tech support group in Atlanta, Georgia. The ideal candidate will have at least 2 years of first-line management experience and the ability to lead a team of 25-40 technicians. Candidates should have 5-10 years in Information Technology, preferably in a client-facing role, and IT Service Management / ITIL experience.

A college degree is preferred, and experience managing geographically dispersed teams is a plus. This position does not require decades of experience, making it accessible for those with a couple of years of leadership under their belt.