IT Support Team Lead: Elevate Tech Support & Team

TEKsystems; Marietta (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

TEKsystems in Marietta, OH is seeking an experienced IT Support Team Lead to oversee daily technology support operations, mentor a team, and serve as the primary escalation point for complex issues. The role combines hands-on technical support with project coordination, customer relationship management, and delivery of high-quality IT services.

You will guide performance, ensure service levels, and drive improvements in processes and systems.

Qualifications

• Experience leading IT support teams.
• Strong desktop and end-user support experience.
• Experience with enterprise OS and workstation environments.
• Excellent customer service and communication.
• Ability to manage multiple priorities and deadlines.
• Strong troubleshooting and organizational skills.
• Experience coordinating projects and deployments.

Responsibilities

• Lead, mentor, and support a team of IT professionals.
• Act as escalation point for complex issues.
• Coordinate workloads to ensure timely service delivery.
• Provide coaching and performance feedback.
• Communicate project status and maintain documentation.
• Help implement IT projects and upgrades.
• Maintain operational processes and service standards.

Skills

Team leadership

Desktop support

End-user support

Customer service

Communication

Project coordination

Troubleshooting

Tools

Ticketing systems

ITSM processes

Job description

TEKsystems in Marietta, OH is seeking an experienced IT Support Team Lead to oversee daily technology support operations, mentor a team, and serve as the primary escalation point for complex issues. The role combines hands-on technical support with project coordination, customer relationship management, and delivery of high-quality IT services.

You will guide performance, ensure service levels, and drive improvements in processes and systems.