Support Specialist - Operations (Work Management)

National Information Solutions Cooperative (NISC); Lake Saint Louis (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading cooperative engages in providing major software solutions seeks a Support Specialist in Lake Saint Louis, Missouri. The role involves application support, troubleshooting, and training for utility members using advanced Work Management Solutions. Successful candidates will offer a blend of customer service skills, technical acumen, and proactive communication to enhance user experiences.

Qualifications

• Minimum High School Diploma or equivalent required.
• Previous customer support experience essential.
• Preferred degree in business or technical field.

Responsibilities

• Assist members with application support via phone, email, or chat.
• Follow up on resolutions, assist with software release processes.
• Provide training and after-hours support if necessary.

Skills

Customer Support Experience

Communication Skills

Relationship Building

Public Speaking

Education

High School Diploma

Degree in Business or Technical Field

Job description

Support Specialist - Operations (Work Management)

Lake Saint Louis, MO

This opening in our Operations Support department plays an integral part in supporting our comprehensive Service Order processes and integrations at NISC. You’ll primarily be supporting our utility and utility-broadband members using our Work Management Solutions suite and broader service order systems. These tools empower organizations to efficiently track, assign, and complete tasks. Through our mobile application, field personnel are empowered to complete, document, and update work status and inventory in real-time. Our support specialists work closely with members and software engineers to troubleshoot, research, and resolve issues within our iVUE applications suite.

This position reports on-site to our office in Lake Saint Louis, Missouri. A hybrid schedule is available after the training period and will be discussed during the interview process.

What you will do as a Support Specialist

1. Assist members in all aspects of application support for NISC’s Work Management Solutions and Service Orders, including troubleshooting, training, and research via phone, email, or chat.
2. Follow up on resolutions and serve as a liaison between members and our software engineers.
3. Assist with software release processes and may be called upon to test the software or give feedback on software design.
4. Communicate with development staff to convey customer feedback.
5. Perform on-site or remote training for members and prepare training materials. Travel may occasionally be required.
6. Provide after-hours support via on-call phone rotation.

Desired Experience

Our Support Specialists should have previous customer support experience, including customer service via phone. Excellent written and verbal communication skills are essential. The ability to develop relationships with members and support teams, work independently or with a team, and experience with presentations or public speaking are pluses.

Minimum High School Diploma or equivalent required; degree in business or technical field preferred.

More about NISC and our Support Teams:

NISC develops and deploys software solutions for over 700 utilities and telecoms across North America, serving our members to help them serve their communities through innovative products and outstanding support.

Check out more about our Support area in the video below from one of our employees!

About NISC:

NISC provides enterprise-level and customer-facing software solutions for over 960 utilities and broadband providers across North America. Our mission is to deliver Member-focused, quality-driven, and valued-priced technology solutions and services to support our members' communities.

Minimum Physical Requirements:

The physical demands of this position include seeing, communicating, maintaining stationary positions, moving, and operating computer equipment. Reasonable accommodations are available for individuals with disabilities.

Disclaimer:

Management may modify this job description at any time by reassigning duties and responsibilities.

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